EHR Clin Apps Analyst - ITS-Diagnostic Systems

Minimum Qualifications:

Bachelor’s degree in a related field and one (1) year of related experience. Must possess sufficient educational background and/or experience to perform clinical applications analysis or programming. An equivalent combination of education and experience relevant to the role may be considered for this position.

Preferred Qualifications:

• Experience supporting clinical applications, diagnostic imaging systems, or healthcare technology.
• Experience supporting Windows workstations, hardware, peripherals, and network-connected devices in an enterprise environment.
• Experience with PACS, diagnostic imaging workstations, or other Radiology technologies.
• PACS administration experience or Radiologic Technologist experience/license.
• Experience working directly with physicians or clinical staff.
• Experience participating in technology projects, application implementations, upgrades, or testing.
• Familiarity with healthcare technologies or standards such as Epic, DICOM, HL7, or related clinical integrations.

Job Summary:

This position is responsible for the design, configuration, implementation, maintenance, and support of clinical applications of basic to medium complexity. Clinical applications include any software application used in support of the clinical enterprise, including patient registration, patient billing, clinical documentation utilized in the ambulatory and inpatient settings, as well as applications for specific medical specialties such as, but not limited to, Radiology, Pathology, Oncology, Transplant, and Cardiology. Other responsibilities include providing basic to intermediate analysis and documentation of business and management problems to formulate clinical applications requirements. Assists in providing solutions to routine problems utilizing more efficient operational procedures, workflows, and technology solutions.

Job Duties:

The EHR Clinical Applications Analyst will serve as a dedicated ITS resource supporting the Department of Radiology across UTMB campus locations. This position provides hands-on technical and application support for Radiology systems, diagnostic workstations, and clinical workflows, with an emphasis on maintaining a reliable technology environment for radiologists and Radiology staff. The analyst will serve as an ITS liaison for Radiology, taking ownership of reported technology issues and coordinating with Desktop Support, Network Operations, Epic/Radiant, infrastructure teams, vendors, and other resources as needed to drive issues toward resolution. The position reports to Clinical ITS management while maintaining a close working relationship with Radiology leadership.

• Provide on-site and remote technical and application support for Radiology.
• Troubleshoot issues involving Radiology applications, diagnostic workstations, peripherals, connectivity, and clinical workflows.
• Coordinate Radiology technology issues across ITS teams and vendors, maintaining communication through resolution.
• Proactively round Radiology locations to identify and resolve technology issues before they result in clinical disruption.
• Develop knowledge of Radiology workflows and supported applications to understand the clinical impact and priority of issues.
• Support assigned Radiology applications, including maintenance, troubleshooting, testing, documentation, and vendor coordination.
• Participate in application upgrades, implementations, testing, system changes, and Radiology technology projects.
• Assist with troubleshooting integrations between Radiology applications, Epic, imaging systems, and other clinical systems.
• Maintain application and support documentation and identify opportunities to improve reliability and efficiency.
• Participate in team support and on-call responsibilities as assigned.

Knowledge/Skills/Abilities:

• Strong technical troubleshooting and problem-solving skills, including the ability to methodically investigate application, workstation, connectivity, and peripheral issues.
• Working knowledge of Windows-based workstation environments, hardware, networking concepts, and enterprise application support.
• Ability to develop proficiency in clinical applications and understand how technology supports clinical workflows.
• Strong customer-service and interpersonal skills, particularly when supporting physicians and clinical staff in time-sensitive environments.
• Ability to communicate technical information clearly to both technical and nontechnical audiences.
• Ability to coordinate issues involving multiple technical teams and maintain ownership and communication through resolution.
• Strong organizational skills with the ability to balance incidents, service requests, application responsibilities, rounding activities, and assigned project work.
• Ability to document troubleshooting activities, application procedures, testing results, and technical information clearly and accurately.
• Ability to work independently on routine responsibilities while recognizing when an issue requires escalation or additional technical expertise.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

On-site, Monday through Friday, 8 am to 5 pm, and as needed on occasion.

Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.