The Retail Store Supervisor is to oversee and execute daily operations of the Tiverton Casino and Hotel Retail Store with the goal of delivering exemplary guest service.
Qualifications:
- Excellent guest service, people, communication, and organizational skills
- 1 to 3 years previous related experience and/or training
- Must be computer literate with proficiency in Microsoft Office
License Requirements:
Must secure appropriate RI mandated gaming licenses
Essential Job
Functions:
- Responsible for all functions of the register including opening and closing
- Responsible for coding orders and tagging merchandise
- Responsible for bi-weekly count on stock merchandise for re-orders, inventory counts, and compiling end of the month figures
- Responsible for posting daily sales and adding new numbers to computer and register
- Responsible for supervising retail staff including by not limited to scheduling, training, and disciplinary coaching when necessary
- Responsible for maintaining adequate inventory of consumer goods while ensuring accuracy of monthly inventory
- Responsible for approving invoices bases on merchandise delivered and working with vendors when corrections may be needed
- Must have the ability to supervise independently, while also working as a team with the assistant manager and all upper management of Twin River
- Ability to forecast sales based on back end reporting for the purpose of ordering and projecting budgets
- Responsible for being knowledgeable of daily events, promotions, and offers at an expert level, and capable of explaining these programs to the players in a clear and concise manner
- Must be able to work closely with other departments on property including but not limited to, Finance, Accounts Payable, Revenue Audit, Marketing, Receiving, Warehousing, Purchasing and Player Development for the purpose of maintaining company standards, while also taking comments and suggestions to enhance the operational efficiency of the retail store
- Assist in the set-up of special sales and events
- Ensure store is open during scheduled hours, maintain a work schedule, and fill in where coverage is lacking, call outs occur, and time off is requested
- Merchandise Gift Shop floor
- Ensure that all areas are stocked and straight before leaving at the end of the shift
- Ensure departmental functions are performed within established departmental and company guidelines
- Show special recognition to frequent guests
- Must complete all transactions accurately and in a timely fashion while paying careful attention to providing exceptional guests service
Physical/Mental Requirements:
- Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting
- Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, make decisions, concentrate, remember, attention to and observe details, use of ten key and personal computer
- Constantly use mental alertness to achieve high level of accuracy in completing tasks
Working Conditions:
- Mostly indoors and generally climate-controlled environment
- Will be exposed to noise, smoke, and odors
- Working with others and independently
Applicant Statement
The information provided by me in this Application for Employment is true and complete to the best of my knowledge. I understand that, if I am employed, my employment will be on an at-will basis (unless modified by an applicable collective bargaining agreement). I further understand that any misrepresentation or false statements contained herein or which I make during any job interview I may have may result in the immediate termination of my employment. I hereby authorize TRMG to investigate any or all statements in this application as it deems necessary.
I expressly authorize, without reservation, Twin River, its representatives, employees, and/or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume or job interview. I hereby waive any and all rights and claims I may otherwise have against TRMG, its agents, employees and/or representatives for seeking, gathering and using such information in the employment process. I also waive any right and claims I may otherwise have against all other persons, corporations or organizations for furnishing such information about me.
I understand that TRMG does not unlawfully discriminate in employment and that no question on this application is used for the purpose of disqualifying, restricting, or otherwise limiting any applicant from consideration for employment on a basis prohibited by any applicable local, state or federal law.
I understand that this application remains current for six months. At the conclusion of that time, if I have not heard from TRMG and still wish to be considered for employment at TRMG, it will be necessary to reapply and fill out a new application.
If I am hired, I understand that I am free to resign at any time, with or without prior notice, and the employer reserves the same right to terminate my employment at any time with or without cause and without prior notice, except as may be required by law or as these rights may be modified by an applicable collective bargaining agreement. This application does not constitute an agreement or contract of employment for any specified period or definite duration. I understand that no TRMG supervisor or representative is authorized to make any assurances to the contrary and that no implied oral or written agreement contrary to the foregoing language is valid unless it is in writing and signed by TRMG’s Chief Executive Officer.
I also understand that if I am offered employment, I will be required to provide proof of my identity and proof that I am legally authorized to work in the United States. In this regard, applicable federal immigration laws require that I complete I-9 paperwork prior to beginning work.