Archived listing. The details below describe a past opening.
Job Purpose:
The Supervisor monitors and supervises staff for adherence to company policies, procedures, Title 31, minimum internal control standards, and applicable jurisdiction regulations and laws. Oversees training, counseling and supervision of direct reports and Policies and Procedures of the cage, credit, count, race, and sportsbook departments. Always safeguards the Company’s assets. Delivers great guest service.
Qualifications:
- Must have two years of coin/currency handling experience and/or prior supervisory experience.
- Must be extremely numbers oriented and computer-literate.
- Must have knowledge of 10-key and balancing.
- Must be able to communicate with the public in a clear friendly manner.
- Must be able to read, write, speak and understand English.
- Must be able to work various shifts and flexible hours.
License Requirements:
Must be able to obtain a gaming license by R.I. Department of Business Regulation
Essential Job Functions:
- Assists Cage Shift Manager, Sportsbook Shift Manager and Simulcast Manager with daily operations including training, counseling, and supervision of personnel. Must have excellent communication skills and be well-presented, polite, tactful, and friendly.
- Ability to resolve complaints and difficult situations calmly and patiently.
- Conduct training of Policies and Procedures as well as basic machinery, i.e., currency counters, adding machines, and computers, monitor cashier and ticket writer daily performance.
- Accountable to verify accuracy and thoroughness of departmental records and reports.
- Ensure all logs/forms are maintained and filled out properly by monitoring them daily.
- Ensures all cage, count, race/sportsbook banks, outlets, and kiosks balance.
- Handle employee related problems with composure and professionalism always.
- Brings employee concerns and/or problems and unusual activities to the attention of the Cage Shift Manager, Sportsbook Shift Manager and Simulcast Manager immediately.
- Explains wagering rules, including betting lines and odds, and procedures to guests as needed.
- Monitors and ensures balancing and compliance of SRU’s and Sportsbook betting kiosks.
Essential Job Functions Continued:
- Monitors, approves, and refuses wagers from customers with guidance from William Hill/IGT.
- Updates and maintains an adequate supply odds sheets for all sports.
- Monitors all monies being wagered and documents transactions according to company policy.
- Promotes safety awareness to minimize work related injuries.
- Performs other duties as assigned.
Physical/Mental Requirements:
- Frequently standing, bending, and lifting 30-50 pounds.
- Constant mental alertness to work in fast-paced environment.
Working Conditions:
- Exposed to smoke, bright lights and noise.
- Operations of various machines.