Archived listing. The details below describe a past opening.
Position Announcement Utah Valley University is seeking an Area Technical Manager to lead technical support services for an assigned college or support area. Working under the direction of the EUTS Director, this position manages a team of at least four part-time employees responsible for diagnosing and repairing end-user workstations. The role requires in-depth knowledge of network topologies and protocols, as well as experience with Active Directory and authentication systems. Responsibilities include assisting with strategic technology planning and managing the inventory, maintenance, and oversight of computers and related equipment, including workstations, laptops, printers, and scanners. This is an excellent opportunity for a technology professional to combine technical expertise, team leadership, and resource management while ensuring reliable technology support for UVU’s campus community.
Summary of Responsibilities
- Team Leadership: Responsible for hiring, firing, training, and performance management of department technical personnel. Mentor the technical team, ensuring their training aligns with their roles and responsibilities. Monitor and review the performance of team members, providing guidance and feedback as needed.
- Strategic Technology Planning: Analyze current and future technology needs for the assigned support area/college. Assist in the development of goals and objectives, standards, policies, and procedures to support technology at UVU and within the support area/college. Coordinate efforts within the EUTS IT team to deliver seamless support services. Monitors the institutional intranet system within the support area/college to ensure its effectiveness.
- Technical Support: Manage technical support services within the support area/college professionally and efficiently for users. Ensure that technology issues are resolved promptly and effectively. Responsible for helping and giving guidance to individuals, teams, or organizations experiencing technical issues with hardware, software, or digital systems. Maintains a substantial inventory of computers and associated equipment with end-user technology, which includes workstations, laptops, printers, scanners, etc
- Stakeholder Engagement: Meet with students, academic departments, chairs, and deans to understand their technological needs. Collaborate on strategies to best support these needs.
- Professional Development: Attend conferences, workshops, and training sessions to stay updated on industry best practices. Maintain an up-to-date library of relevant publications, resources, and training materials. Other duties as assigned.
Qualifications / Licenses / Certifications
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Licenses or Certifications
- Current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions required.
Benefits
Utah Valley University’s dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.
UVU is pleased to offer a competitive and comprehensive benefits package that supports employees and their family’s overall physical and mental health, protects their income in case of unforeseen illness and life events, and assists in building financial security for retirement and the future.
Highlights from Utah Valley University’s benefits package include:
- Medical network and plan options with low employee premiums
- Employer HSA contribution for those that elect the university’s High-Deductible Health Plan
- Other tax advantage, reimbursement account options (i.e. Flexible Spending Account & Dependent Care)
- Dental and vision plan options
- Incentivized wellness program
- Employer paid basic life, Accidental Death and Dismemberment (AD&D), and Long Term Disability (LTD) coverage
- Employee Assistance Program (EAP)
- 401(a) Defined Contribution Plan with an employer contribution of 14.2% based on employee’s compensation (100% vested on first day of full-time employment)
- Undergraduate tuition remission benefit waiving up to 18 credit hours (each semester) for employees and their eligible dependents (spouses & children dependents unmarried and up to age 26)
- Generous leave package which includes sick, vacation (staff only), and personal leave; 13 paid holidays; paid medical maternity and parental leave
For more information about the benefits offered, visit https://www.uvu.edu/peopleandculture/benefits.
EEO Statement:
UVU employment decisions are made on the basis of an applicant’s qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.