Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Change Management Lead Job Title: Management Analyst IV Agency: Health & Human Services Comm Department: AES SEES ORG ENGAGE & SUPP Posting Number: 23079 Closing Date: 11/26/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Range: $5,797.66 - $7,652.91 Pay Frequency: Monthly Salary Group: TEXAS-B-25 Shift: Day
Additional Shift:
Telework: Eligible for Telework Travel: Up to 40% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN Job Location Address: 6101 E OLTORF Other Locations: Austin; Grand Prairie; San Antonio MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X 641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS
Join a dynamic team of engaged and committed professionals on the Organizational Engagement and Support (OES) team within Access and Eligibility Services (AES).
The Change Management Lead position works in the OES section of the Strategic Engagement and Employee Support (SEES) department. The Change Management Lead performs highly advanced (senior-level) professional organizational analysis and oversight work. This work involves developing and implementing strategies that drive successful adoption of organizational initiatives, ensuring that change efforts are aligned with business goals, and works closely with senior level leadership, project managers and leads, and internal communications to manage the people side of change across the division. This position supports excellence by fostering alignment with the AES mission, goals, and strategic priorities.
The Change Management Lead develops priorities and standards for the review and evaluation of change initiatives that measure the effectiveness of change management plans and strategies and recommends appropriate and actionable solutions partnering with leadership to manage the people side of change, maximize employee adoption and minimize resistance for key transformation initiatives – including changes to business processes, systems and technology, job roles and organization structures. The position demonstrates a well-rounded understanding of the AES culture and change management framework and practices. Will develop and deliver reports and presentations, both written and oral.
The Change Management Lead is primarily responsible for managing the day-to-day functions of the team by overseeing, developing, and approving work for other members of the change management team. This position regularly interacts with employees at all levels, internal and external to AES. The position represents the program area at meetings, conferences, seminars, panels, and committees as needed. The position works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
This position will be required to attend meetings, workshops, and Change Management assignments in Austin, TX and other cities across the state.
Essential Job Functions:
Supervises day-to-day activities of the Change Management team and associated team members. (30%)
Develop and lead enterprise-wide change management frameworks, methodologies, and best practices to ensure consistency and effectiveness across initiatives. (20%)
Define change management strategies and integrate them into project and program plans, considering business impact, organizational readiness, and risk mitigation. (15%)
Lead organizational assessments to evaluate readiness, risks, and areas of resistance. Translate findings into actionable strategies that drive adoption. (10%)
Partner with senior leaders to build sponsorship, alignment, and commitment for major transformation efforts. Provides ongoing coaching and guidance to executives, managers, and supervisors on the principles of change management and their role in driving change; globally and on a project by project basis (10%)
Defines and measures success measures, track progress, and report outcomes to leadership. Provide insights to continuously improve change management practices (10%)
Performs related work as assigned (5%)
Knowledge Skills Abilities:
Knowledge of change management principles and the change process.
Knowledge of change management best practices and change management approaches, tools and phases of managing the people side of change.
Knowledge of facilitation techniques effective with adult learners.
Knowledge of managing relationships with teams and with stakeholders.
Skill in oral and written communications.
Skill in handling multiple assignments at once.
Skill in monitoring and assessing situations and determining appropriate response.
Skill in continuous process improvement.
Skill in providing constructive developmental feedback.
Ability to assist in evaluating, developing, and revising staff change management plans.
Ability to operate basic office equipment and audio/visual equipment and to use Windows based programs such as Word, PowerPoint, Outlook, etc.
Ability to create a collaborative team environment.
Ability to manage programmatic work.
Ability to lead and motivate staff to provide excellent results.
Ability to gather, organize and analyze data and enter information into Survey Monkey, or other surveying software.
Ability to influence others and move toward a common vision or goal
Ability to be flexible and adaptable; able to work in ambiguous situations
Ability to respond to requests with a sense of urgency, partiality, accountability, integrity and speed
Ability to train, lead and prioritize staff workloads
Registration or Licensure Requirements: NA
Initial Selection Criteria:
Graduation from an accredited four-year college or university with major course work in business, organizational development or related field. In lieu of degree, experience and advanced skill (minimum two years) in change management or organizational development.
Minimum two (2) years of experience in conducting trainings, meetings, or workshops.
Minimum two (2) years of experience in creating messages to a variety of audiences.
Minimum two (2) years experience in creating and analyzing surveys.
Experience managing people preferred
Certification in change management (Prosci, ACMP, or equivalent) is preferred Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
