Posting Details
Position Information
Posting Number SF2613P
Position Title Support Technician for Educational Technology
Position Type Professional/Salaried
Department Information Technology - Troy
Division Finance and Administration
Campus Troy Online
Work Status Full-Time (FT)
Temporary No
Location Troy - T01
Job Summary The Support Technician for Educational Technology position is responsible for troubleshooting Canvas LMS issues, completing helpdesk requests in a timely manner in a high-paced environment and assisting and training students, staff and faculty as needed; assisting and installing ancillary systems that interface into the Canvas LMS, including Plagiarism Detection System (TurnitIn), Respondus Lockdown Monitor/Browser/4.0 Exam Bank, NetTutor Online Tutoring and Camtasia; working daily in the Team Dynamix ticketing support system to address and resolve technical issues within Canvas.
Minimum Qualifications
- Bachelor’s degree in a related field, OR equivalent combination of training and related work experience in PC technical support
- Knowledge of commonly-used concepts, practices, and procedures with Learning Management Systems.
Preferred Qualifications
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No
Work Hours This is a full-time position requiring 40 hours per week. Work hours are flexible and will include weekend coverage.
List any hazardous conditions or physical demands required by this position NA
Does this position have supervisory responsibility? No
Posting Date 10/26/2026
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
Quick Link https://www.troyuniversityjobs.com/postings/48795
Reference Letters
Reference Letters
Solicit References Through the System? No
Last Day a Reference Provider Can Submit Reference
Applicant Special Instructions Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.