Senior Freight Auditor TOTE Resources | Jacksonville, FL - AG Camden OfficeDepartment: FinancePosition Type: Full-Time, Salaried Exempt
Join Our Team TOTE Resources is seeking a detail-oriented, highly organized Senior Freight Auditor to join our Finance team. This position is an integral part of the quote to cash function and is responsible for auditing billing and providing timely responses to customer billing issues. This includes performing independent analysis of invoicing issues and correcting invoices when appropriate. Also responsible for making recommendations to upper management to improve processes or resolve problems that are identified.
Essential Job Responsibilities and Results
- Perform audit review of billing, responding to internal and external customer inquiries.
- Communicate negative audit results to customers while maintaining good relationships.
- Correct invoicing errors and report on audit results.
- Perform detailed analysis to identify root causes of billing issues. Where contractual issues are identified, submit recommendations for changes that would resolve those issues.
- Routinely interface with credit and collections personnel to set priorities and coordinate work. Includes providing detailed analysis of invoicing to identify issues and support collections efforts.
- Provide cross-departmental leadership by instituting regular weekly meetings to discuss and review audit results and issues.
- Interface with top management and prepare/issue detailed weekly, monthly and annual reports summarizing audit results. Includes summaries of customer discount requests and Revenue Adjustment Requests processed.
- Conduct proactive audits of selected invoice samples or processes. This includes conducting detailed analysis of invoicing, billing processes and related contract provisions. Preparing detailed reports of audit results including recommendations for improvements in processes/procedures and/or contract provisions.
- Carries out audit responsibilities in accordance with the organization’s policies and applicable law. Responsibilities include addressing complaints and resolving billing problems.
- Other duties as assigned.
Required Qualifications
- Excellent accounting skills.
- Excellent customer service skills.
- Excellent negotiation skills.
- Good verbal and written communication skills.
- Must be a team player.
- Good organizational skills.
- Ability to prioritize and multi-task.
- Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).
- Bachelor’s degree required (in accounting, finance or related field).
- Seven years related auditing experience.
Benefits
As part of the team, full-time employees will receive a comprehensive benefits package, including:
- Health, Dental, and Vision Insurance
- Life Insurance
- Short-Term Disability
- Employee Assistance Program (EAP)
- 401(k) with Company Match and Discretionary Funding
- Tuition Reimbursement
- Supplemental Parental Leave
- Jury Duty and Bereavement Leave
Additional Benefits
- Minimum of 10 days of vacation annually
- 10 days of sick leave
- 10 paid holidays plus 1 floating holiday every 12 months
- Eligibility for an annual discretionary bonus (based on eligibility)
Why Join TOTE Resources? We offer more than just a paycheck - we offer the opportunity to build a long-term, rewarding career with an industry-leading organization.
- Career Growth and Development Opportunities
- Collaborative and Supportive Team Culture
- Hybrid Work Flexibility
- Stability Within a Well-Established Organization
- Opportunity to contribute to a company known for operational excellence, innovation, and customer service
Equal Opportunity Employer TOTE Resources is an Equal Opportunity Employer – Affirmative Action and a VEVRAA Federal Contractor. We are committed to fostering a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TOTE Resources is a drug-free workplace and participates in the E-Verify Employment Verification Program.