Join our Team! Our employees are thriving both inside and outside of the office. We are growing faster than ever and it’s not because of what we do, but how we do it. It’s simple, our employees are our greatest asset. We value them and give them every reason to stay happy and motivated. We perform at high levels, fueled by an eclectic team. We boast a fun, energizing workplace with an emphasis on innovation, teamwork, quality work, and customer satisfaction.
COMPENSATION AND BENEFITS:
- Salary Range: Competitive based on Individual Experience
- Medical, Dental & Vision Coverage
- 401 K Program
- $100K Life Insurance
- Accelerated Growth Opportunities
- Access to the Largest Construction Projects
- Nationwide Offices
- A competitive and Rewarding Environment
- A Diverse and Inclusive Workplace
- Robust Internal Training Portal
YOUR CAREER STARTS HERE!
ABOUT US:
Tomarco Contractor Specialties LLP, (dba ISAT Total Support) is a pioneer in MEP subcontractor services, blending engineering expertise, manufacturing experience, and wholesale distribution. Since 1977, our commitment to innovation has led to cost reduction, faster installation, and a safer working environment for projects of all sizes worldwide. Our dynamic team of over 700 professionals specializes in MEP support design, technical VDC (Virtual Design and Construction), project management, detailing, project support, and more. We offer holistic solutions for projects of any size, and believe in a collaborative approach that streamlines the design and construction process, reducing project completion times.
Job Description:
The Billing Administrator is responsible for managing the company's billing processes, ensuring accurate invoices, timely collections, and effective communication with customers regarding billing inquiries. This position serves as a liaison between customers, operations, and accounting to ensure billing accuracy and maintain positive customer relationships.
Essential Duties and Responsibilities:
Billing and Financial Administration
- Generate and process customer invoices accurately and in a timely manner.
- Review billing documentation for completeness and accuracy prior to invoicing.
- Investigate and resolve billing discrepancies, payment issues, and customer inquiries.
- Process credit memos, billing adjustments, and account corrections as needed.
- Monitor outstanding invoices and assist with collections activities.
- Reconcile billing data with contracts, work orders, purchase orders, and service records.
- Assist with month-end billing and accounts receivable activities.
- Process deposits, track expenses, and assist with preparing simple financial reports.
Customer Service and Communication Support
- Answer and direct incoming phone calls, greet visitors, and respond to general inquiries in a professional and courteous manner.
- Serve as a point of contact for customers, vendors, and internal departments regarding billing and administrative matters.
- Facilitate communication between customers, operations, and accounting to ensure timely resolution of issues.
Office and Administrative Support
- Provide general administrative support, including filing, scheduling, document preparation, data entry, and record maintenance.
- Assist managers and team members with administrative projects and day-to-day operational needs.
- Maintain accurate records, files, and documentation in accordance with company policies.
Office and Facility Coordination
- Monitor office and facility needs and coordinate maintenance and repair services as needed.
- Work with vendors, service providers, and contractors to ensure efficient office operations.
- Assist in maintaining a safe, organized, and professional office environment.
Vendor and Supply Management
- Order, distribute, and maintain office supplies and inventory.
- Coordinate vendor services and maintain vendor contact information and service records.
- Track office expenses and purchase orders related to administrative operations.
Mail, Shipping, and Record Keeping
- Manage incoming and outgoing mail, packages, and shipping logistics.
- Track orders and ensure timely receipt and distribution of materials.
- Maintain organized and accurate records for billing, office operations, and vendor activities.
Event and Meeting Coordination
- Assist with planning, scheduling, and coordinating meetings, training sessions, company events, and employee celebrations.
- Prepare meeting materials and assist with room setup and logistics.
Additional Responsibilities
- Collaborate with management and cross-functional teams to support branch operations and organizational objectives.
- Maintain confidentiality of company, employee, and customer information.
- Perform other duties and special projects as assigned to support the needs of the office and organization.
QUALIFICATIONS AND SKILLS
- High school diploma or equivalent required; an Associate's or Bachelor's degree in Business Administration, Accounting, Finance, or a related field is preferred.
- Minimum of three (3) years of experience in office administration, billing, customer service, or a related administrative role preferred.
- Strong organizational skills with exceptional attention to detail and accuracy.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Excellent verbal and written communication skills, with the ability to interact professionally with customers, vendors, and team members.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Teams) and other business software applications; experience with UPS WorldShip is a plus.
- Basic understanding of billing, accounts receivable, and general office operations.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
- Positive, proactive attitude with a strong work ethic and willingness to take initiative.
- Ability to work collaboratively as part of a team while supporting overall business objectives.
Further Qualifications – The successful candidate must pass a background check. *Equal Employment Opportunity