Operations Manager Lead the Teams That Deliver the WOW Experience Since 1975 Thrasher has been redefining what it means to be a contractor. We are a family-owned company with locations across the U.S. specializing in waterproofing, foundations, and concrete repair and we are on a mission to deliver a WOW experience in an industry known for mediocrity. We believe fulfilling work creates fulfilling lives, and we back that up by investing in our people, challenging the status quo, and creating real opportunities for growth. We are not looking for someone to fill a seat; we are looking for leaders who want to make an impact. As an Operations Manager, your success is measured by more than projects completed. You will build teams, develop leaders, create accountability, and ensure every customer receives the level of service that has defined Thrasher for over 50 years. You will lead our production operation, balancing people, performance, and profitability while creating a culture where crews can do their best work. The Role & Core Responsibilities Lead Build and develop high-performing production teams that consistently deliver exceptional results.
- Lead, coach, and hold our crews accountable
- Cast vision and align your team around Thrasher's mission, purpose, and core values.
- Recognize and reward strong performance while addressing performance concerns promptly.
- Foster a culture of ownership, accountability, and continuous improvement.
- Manage workforce planning, crew staffing, and employee time-off schedules to support current and future demand.
- Partner with recruiting and leadership teams to ensure the operation has the talent needed to grow.
Develop Create an environment where people improve their skills, grow their careers, and perform at a high level.
- Lead onboarding and training initiatives for production team members.
- Ensure crews consistently follow Thrasher's Core Process and Standard Operating Procedures.
- Identify skill gaps and create training plans to improve performance.
- Develop future leaders through coaching and mentorship.
- Share best practices and learning opportunities across teams and locations.
Deliver Drive operational excellence through quality execution, efficiency, and customer satisfaction.
- Achieve key operational goals related to revenue, labor performance, production capacity, quality, and customer satisfaction.
- Ensure projects are completed safely, on time, and according to company standards.
- Deliver a WOW customer experience through clear communication, professionalism, and quality workmanship.
- Resolve customer and production issues quickly and effectively.
- Monitor operational metrics and take action to improve results.
Protect Champion safety and protect the people, equipment, and resources that make the operation successful.
- Maintain a strong culture of safety through coaching, inspections, and accountability.
- Conduct regular jobsite observations and safety reviews.
- Ensure vehicles, trailers, tools, and equipment remain in excellent working condition.
- Maintain compliance with company policies and safety standards.
What You Bring
- 5+ years of leadership experience managing production, construction, operations, or field service teams.
- Proven ability to coach, develop, and hold teams accountable to high standards.
- Strong business acumen with experience managing performance metrics and driving results.
- Excellent communication and relationship-building skills.
- Ability to navigate challenges, solve problems, and make sound decisions in a fast-paced environment.
- Commitment to safety, quality, and delivering an exceptional customer experience.
Why Choose Thrasher
- Lead a growing operation: Play a key role in shaping teams, developing leaders, and driving business performance.
- Career advancement: We promote from within and invest heavily in leadership development.
- Industry-leading impact: Influence the customer experience from project kickoff to completion.
- Purpose-driven culture: Work alongside people who care deeply about each other and the communities we serve.
- Full benefits package: Medical, dental, vision, life insurance, and a 401(k) with up to a 5% company match.
- Generous paid time off: Three weeks of PTO plus paid holidays.
- Community involvement: Paid volunteer opportunities that allow you to give back.
- Stability and growth: Over 50 years of success with continued expansion across the country.
Physical Requirements
- Must be able to read materials, communicate with others, and use a computer/tablet about 75-100% of the time.
- Ability to move around, inspect things at lower levels, and drive 24%-49% of the time.
- The job consists of 40% sedentary work with occasional lifting of up to 10 pounds, 30% light work with occasional lifting up to 20 pounds and frequent lifting up to 10 pounds, 20% medium work with occasional lifting up to 50 pounds, and 10% heavy work with occasional lifting up to 100 pounds and frequent lifting up to 50 pounds
Our Core Values At Thrasher Group, we don't just talk about our values, we live them.
- One Team: We have the right kind of ambition by putting the good of the team above ourselves. We own the whole.
- People Smart: We are sincere and trust each other's intentions. We value EQ over IQ.
- Hungry Spirit: We have a bias for action and a scrappy way of getting things done. We refuse to be complacent.
- Humble Heart: We are vulnerable and authentic, and we value simplicity. No job is beneath us.
- One Community: We advocate for our community and return the blessings we've been given.
Thrasher Group and its affiliates are an Equal Opportunity Employer. All employment offers are contingent upon successful background checks. Employment history, education, and other relevant information may be verified during the hiring process.