Archived listing. The details below describe a past opening.
Job Summary The Junior IT Technician assists in the daily operations of the company's technology infrastructure. This role answers user questions and problems, sets up hardware for new employees, and resolves basic software or network issues. This is a fully on-site position requiring physical presence at our office. The ideal candidate has strong problem-solving skills, basic IT knowledge, and a desire to learn.
Key Responsibilities
- On-Site Support: Provide direct, in-person assistance to staff for hardware and software issues.
- End-User Support: Respond to support tickets, phone calls, and emails to help staff fix technical problems.
- Hardware Setup: Physically install, configure, and repair computers, laptops, printers, desk phones, and peripheral devices.
- Software Management: Manage and update Windows 11 operating systems and standard productivity applications.
- M365 Administration: Assist with user account creation, password resets, and permissions within the Microsoft 365 ecosystem.
- System Maintenance: Run diagnostic programs, monitor local network connectivity, and perform routine physical equipment checks.
- Documentation: Keep accurate logs of repairs, fixes, and hardware inventories, and update internal knowledge bases.
Qualifications and Skills
- Technical Knowledge: Strong familiarity with Windows 11 configuration and basic troubleshooting.
- Cloud Environments: Fundamental understanding of Microsoft 365 core apps like Teams, Outlook, OneDrive, and SharePoint.
- Communication: Clear verbal and written skills to explain technical steps to non-technical users in simple terms.
- Problem-Solving: Patience and analytical thinking to trace and solve errors.
- Physical Ability: Ability to lift, move, and set up desktop computer equipment, monitors, and server racks if needed.
- Education: High school diploma required; relevant coursework, certifications (such as CompTIA A+ or Microsoft Certified: Fundamentals), or an Associate degree in Information Technology is preferred.
- • Personal Attributes: High attention to detail Dependable and punctual Team-oriented mindset Willingness to learn and take direction
- Compliance Statements:
- Equal Opportunity Employer
- Equal Opportunity Employer: Disability/Veteran
- ITAR Requirements:
- This position may include access to information that is subject to U.S. export controls. To conform to U.S. Government export regulations, applicant must meet ITAR eligibility requirements.
