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Added 1 day ago
ASSISTANT COMMUNITY ASSOCIATION MANAGER
The Management Trust - Branding
Scottsdale, AZ
Must have reliable transportation to conduct site visits and be available for evenings and occasional weekend meetings at client locations · Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
Added 4 days ago
PORTER
The Management Trust - Branding
Phoenix, AZ
Must have and maintain a valid driver’s license and driving record in compliance with Company policy
Added 5 days ago
TM
SENIOR MANAGER, DIVISION OPERATIONS
The Management Trust - Branding
Irvine, CA · Corona, CA · Cerritos, CA
- $70,000 to $90,000 USD / year
Added 5 days ago
ASSOCIATE VICE PRESIDENT OF COMMUNITY MANAGEMENT
The Management Trust - Branding
Channel Islands Beach, CA · Thousand Oaks, CA
Must have reliable transportation to conduct client site visits and be available for evenings and occasional weekend meetings · Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
Added 5 days ago
ASSOCIATE VICE PRESIDENT OF COMMUNITY MANAGEMENT
The Management Trust - Branding
Corona, CA
Must have reliable transportation to conduct client site visits and be available for evenings and occasional weekend meetings · Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
Added 6 days ago
TM
COMMUNITY SUPPORT SPECIALIST II
The Management Trust - Branding
Sonoma, CA
- $26 to $30 USD / hour
Added 6 days ago
TM
COMMUNITY SUPPORT SPECIALIST II
The Management Trust - Branding
Indio, CA
- $22 to $26 USD / hour
Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
Added 7 days ago
TM
SENIOR COMMUNITY ASSOCIATION MANAGER
The Management Trust - Branding
Pasco, WA
- $75,000 to $85,000 USD / year
Added 7 days ago
TM
MAINTENANCE TECHNICIAN
The Management Trust - Branding
University Place, WA
- $26 to $27 USD / hour
Licensing: Must have and maintain a valid driver’s license, vehicle insurance and driving record in compliance with Company policy
Added 7 days ago
CONSTRUCTION FINANCE AND OPERATIONS MANAGER
The Management Trust - Branding
Irvine, CA · Sacramento, CA · Palm Desert, CA · Bothell, WA · Tualatin, OR · Austin, TX · Las Vegas, NV · Scottsdale, AZ · Lindon, UT
Added 8 days ago
FACILITIES MANAGER NON EXEMPT
The Management Trust - Branding
FAIRVIEW, UT
Added 8 days ago
ASSISTANT COMMUNITY ASSOCIATION MANAGER
The Management Trust - Branding
FAIRVIEW, UT
Must have reliable transportation to conduct site visits and be available for evenings and occasional weekend meetings at client locations · Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
Added 8 days ago
FACILITIES ASSISTANT
The Management Trust - Branding
FAIRVIEW, UT
Added 8 days ago
OFFICE ASSISTANT
The Management Trust - Branding
FAIRVIEW, UT
Added 8 days ago
FRONT DESK ASSISTANT
The Management Trust - Branding
FAIRVIEW, UT
Added 8 days ago
GOLF COURSE MAINTENANCE FOREMAN
The Management Trust - Branding
FAIRVIEW, UT
Must have and maintain a valid driver’s license and driving record in compliance with Company policy
Added 8 days ago
GOLF COURSE SUPERINTENDENT
The Management Trust - Branding
FAIRVIEW, UT
Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
Added 8 days ago
TM
COMMUNITY SUPPORT SPECIALIST II
The Management Trust - Branding
Tualatin, OR
- $20 to $23 USD / hour
Added 11 days ago
ASST DISTRICT MANAGER
The Management Trust - Branding
Denver, CO
Added 12 days ago
TM
FRONT DESK ASSISTANT
The Management Trust - Branding
Aurora, CO
- $20 to $23 USD / hour
Added 15 days ago
TM
PROPERTY MANAGER
The Management Trust - Branding
Houston, TX
- $50,000 to $60,000 USD / year
Must have reliable transportation to conduct property inspections · Must have and maintain a valid driver’s license and vehicle insurance in compliance with Company policy
Added 18 days ago
TM
ACCOUNTS PAYABLE ASSISTANT
The Management Trust - Branding
Irvine, CA
- $20 USD / hour
Added 23 days ago
TM
COMPLIANCE ADMINISTRATOR
The Management Trust - Branding
Tacoma, WA
- $20 to $25 USD / hour
Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
Added 26 days ago
TM
SENIOR COMMUNITY ASSOCIATION MANAGER
The Management Trust - Branding
Folsom, CA
- $78,000 to $82,000 USD / year
Added 27 days ago
COMMUNITY SUPPORT SPECIALIST II
The Management Trust - Branding
Las Vegas, NV

The Management Trust - Branding

COMMUNITY SUPPORT SPECIALIST

Olympia, WA, United States

$22 to $24 USD / hour

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Job details

Pay: $22 to $24 USD / hour
Posting language: English
Posted: Sep 3, 2026

Original job description

The Management Trust Position Title: Community Support Specialist Location: Lacey, WA at Jubilee Reporting To: Regional Manager Status: Non-Exempt, Full-Time Salary: $22.00 - $24.00/Hourly DOE

COMPANY PROFILE:

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:

The Community Support Specialist (CSS) is responsible for providing exceptional customer service and quality administrative support to both internal and external clients, including, but not limited to: partnering with Community Association Managers (CAMs) and Assistant Community Association Managers, managing complex Work Orders and Architectural Review requests, managing amenity requirements, performing special projects/research, and various coverage (i.e. phone).

JOB DUTIES AND RESPONSIBILITIES:

Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities
Maintain current community information for Welcome Packet in appropriate system location
Manage review, assignment, and follow-up for complex Association Work Orders requiring committee approval, a board approval process, or specialized vendors
Document actions taken with system notes
Box, archive, and log documents for off-site storage not less than annually per Association
Process compliance notices (either post-inspection or as needed) in accordance with community guidelines, add fines and hearing outcomes as directed by CAM or ACAM following a Board meeting.
Manage, review, and process complex ARC applications (e.g. outside architect, deposit, or special plans or paperwork required)
Monitor for status and timelines of ARC Applications and maintain system records as needed
Maintain system entry and logs for homeowner records including parking passes, amenity reservations, deeded parking or storage
Manage tracking and distribution of access devices for communities including keys, fobs, or parking passes
Manage amenity reservation processes in accordance with community guidelines
Manage and organize physical ballots returned to office for elections
First escalation for all homeowner phone calls transferred from reception
Depending on location, may be required to provide periodic relief for Division Receptionist (if Receptionist is absent, during lunch periods, etc.)
Monitor for completion of ad-hoc Community Support Task items such as managing access device projects, special mailers, newsletter information
Support updating of Association information in system of record including Board and Committee information, vendor contact information, updates to rules and maintenance obligations, and document libraries
Coordinate with Service providers for questions, such as those related to access to the community or parking enforcement
Support in documentation of maintenance of third-party systems utilized by specific communities
Other duties and special projects as assigned

QUALIFICATIONS:

High School Diploma (or equivalent); Associate’s Degree preferred
Proficiency in administrative support – generally between 1-4 years, depending on the position level
Experience with Microsoft Office suite of products
Ability to identify and prioritize tasks
Ability to multi-task and provide support to multiple communities while understanding their unique rules and requirements
Conflict resolution skills
Highly organized and able to monitor records for pending deadlines
Excellent written and verbal communication
Ability to provide high-level customer service with astute attention to detail and organization
Must be a team player
Ability to utilize technology including phone systems, reports, and office equipment to efficiently discharge tasks
Adaptable and dependable with a solid attendance record
Professional and respectful demeanor with all internal and external customers at all times

SPECIAL POSITION REQUIREMENTS (VARIES BY LOCATION/NOT A GLOBAL REQUIREMENT):

None

ESSENTIAL FUNCTIONS:

Use standard office equipment, including: computer, phone, copier/scanner, etc.
Be stationary for periods of time
Relocate up to (25) pounds
Travel to and from offsite locations

SUPERVISES OTHERS? IF SO, LIST:

None

SCHEDULE & TRAVEL:

Scheduled hours will vary based on the needs of the business
This position may require occasional long hours to meet business needs

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.

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More about this job

Skills

Regulatory compliance
Inspection
Documentation
Administrative support
Microsoft Office
Prioritization
Conflict resolution
Communication skills
Customer service
Attention to detail
Office equipment
Adaptability

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