Position offered by no fee staffing agency.
Department:
Operations - Back of House
Reports To:
Store Manager / Shop Manager / Shop Foreman
FLSA Classification:
Exempt, Full-Time
Position Summary
This position is responsible for accurately diagnosing complex vehicle issues, performing high-quality repairs, mentoring less experienced technicians, and ensuring every vehicle leaves our facility repaired the first time.
A Master Technician is expected to consistently demonstrate exceptional diagnostic ability, efficiency, professionalism, integrity, and leadership while safeguarding our customers' safety and our company's reputation.
This role requires a commitment to continuous learning, accountability, teamwork, and living out our Core Values every day. We are not looking for someone who simply replaces parts. We are looking for a true diagnostician who takes pride in solving problems and delivering an exceptional customer experience.
Essential Job Responsibilities
Diagnostic Excellence
- Diagnose complex mechanical, electrical, drivability, HVAC, suspension, steering, brake, and engine performance concerns.
- Utilize factory information systems, scan tools, oscilloscopes, wiring diagrams, pressure testing equipment, and other diagnostic equipment effectively.
- Develop accurate diagnostic plans before recommending repairs.
- Prevent unnecessary parts replacement through proper testing and verification.
- Complete repairs according to manufacturer specifications and industry best practices.
Repair Quality
- Perform repairs correctly the first time.
- Maintain exceptional workmanship on every repair.
- Conduct thorough pre-repair and post-repair inspections.
- Perform required pre- and post-repair road tests.
- Verify customer concerns have been completely resolved.
- Immediately communicate additional concerns discovered during repairs.
Digital Vehicle Inspections Every vehicle must receive a thorough inspection following company standards.
Responsibilities include:
- Complete Digital Vehicle Inspections (DVI)
- Minimum six high-quality photos per inspection
- Clear technician notes explaining findings
- Priority recommendations
- Safety concerns clearly documented
- Communicate findings effectively to Service Advisors
*Failure to complete inspections according to company standards may result in disciplinary action.
Documentation Accurate documentation is critical. Technicians are responsible for documenting:*
Concern
Cause
Correctio