Position Overview We are seeking a customer-focused Desktop Support Technician to join our IT team. This role is ideal for someone with 2-3 years of experience supporting end users in a Windows-based environment who enjoys troubleshooting technical issues and delivering exceptional customer service. The Desktop Support Technician will serve as the first point of contact for employees, providing Tier 1 support for hardware, software, and basic network-related issues while ensuring a positive user experience.
Key Responsibilities
- Provide first-level desktop support for Windows-based hardware, software, and peripheral issues.
- Respond to and resolve end-user technical requests in a timely and professional manner.
- Troubleshoot and support desktops, laptops, printers, mobile devices, and common business applications.
- Diagnose technical issues independently and escalate complex problems to senior IT staff when appropriate.
- Document incidents, troubleshooting steps, and resolutions within the Freshdesk ticketing system.
- Support users across multiple locations, including occasional travel for onsite technical assistance.
- Perform workstation setup, deployment, and basic hardware replacements as needed.
- Assist with account support, password resets, software installations, and general desktop administration tasks.
- Maintain accurate technical documentation and contribute to knowledge-sharing initiatives.
- Deliver high-quality customer service while supporting users with varying levels of technical proficiency.
Required Qualifications
- 2-3 years of desktop support, help desk, or IT support experience.
- Experience supporting Windows operating systems in a corporate environment.
- Strong troubleshooting skills across hardware, software, and end-user computing issues.
- Experience working with ticketing systems and documenting technical resolutions.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users in a clear and patient manner.
- Strong organizational skills and attention to detail.
- Ability to work independently while managing multiple support requests.
Preferred Qualifications
- Experience supporting users across multiple office locations.
- Basic understanding of networking concepts and connectivity troubleshooting.
- Exposure to Active Directory, Microsoft 365, and enterprise desktop environments.
- Experience with Freshdesk or similar ITSM/ticketing platforms.
Soft Skills & Characteristics
- Strong customer service mindset and professional demeanor.
- Patient and empathetic when supporting users with varying levels of technical knowledge.
- Self-motivated with a desire to learn and grow within IT.
- Excellent problem-solving and critical-thinking abilities.
- Dependable team player with a strong sense of ownership and accountability.
Environment
- Primarily Windows-based environment.
- Diverse user population ranging from highly technical staff to long-tenured employees with limited technical experience.
- Opportunity to develop technical skills while gaining exposure to a broad range of desktop support technologies and business operations.
Job Type & LocationThis is a Contract to Hire position based out of Mount Prospect, IL. Pay and BenefitsThe pay range for this position is $22.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Mount Prospect, IL. Application DeadlineThis position is anticipated to close on Nov 14, 2026. Workplace TypeThis is a fully onsite position in Mount Prospect,IL.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.