OverviewWe are looking for an experienced Desktop Support / Help Desk Technician to join a fast-paced IT team. This role will support a growing end-user environment by resolving technical issues, managing device deployments, and assisting with Windows upgrades and day-to-day support requests. The ideal candidate is customer-focused, highly responsive, and comfortable working across desktop, help desk, and basic network troubleshooting responsibilities.Responsibilities
- Provide Tier 1/Tier 2 desktop and help desk support for end users.
- Troubleshoot hardware, software, operating system, and peripheral issues.
- Support Windows 10 and Windows 11 environments, including upgrades and migrations.
- Assist with laptop deployments, imaging, configuration, and user onboarding.
- Handle password resets, MFA-related issues, account support, and access requests.
- Support mobile device deployments, upgrades, and troubleshooting.
- Manage and resolve tickets while maintaining excellent customer service standards.
- Diagnose and troubleshoot network connectivity issues, including wired, wireless, and VPN-related problems.
- Assist with IT projects, technology refreshes, and device rollout initiatives.
- Document issues, resolutions, and procedures within the ticketing system.
Required Qualifications
- 3+ years of desktop support and/or help desk experience.
- Strong experience supporting Windows 10 and Windows 11 environments.
- Hands-on experience troubleshooting hardware, software, and peripheral devices.
- Experience managing tickets in a high-volume support environment.
- Knowledge of laptop imaging, deployment, and migration processes.
- Experience supporting MFA, user account administration, and common authentication issues.
- Strong troubleshooting, communication, and customer service skills.
- Ability to provide a high-touch, white-glove support experience.
Preferred Qualifications
- Experience troubleshooting network connectivity and infrastructure-related issues.
- Exposure to switches, wireless networks, VPNs, and basic networking concepts.
- Previous experience as a high level Desktop Support Technician or Junior-to-Mid Level Network Engineer.
- Experience supporting large-scale hardware refreshes, operating system upgrades, and enterprise IT projects.
Top Skills
- Desktop Support
- Help Desk Support
- Windows 10 / Windows 11
- Hardware & Software Troubleshooting
- Imaging & Deployment
- MFA Support
- Network Connectivity Troubleshooting
- Customer Service
- Technical Support
What We're Looking For A proactive IT professional who can balance day-to-day support with larger technical initiatives. This individual should be comfortable handling high ticket volumes, supporting C-Suite end users, and troubleshooting issues that span desktop, help desk, and basic network environments. Job Type & LocationThis is a Contract position based out of Martinez, CA. Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Martinez, CA. Application DeadlineThis position is anticipated to close on Nov 4, 2026. Workplace TypeThis is a fully onsite position in Martinez,CA.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.