POSITION SUMMARY
The Lead Housekeeper oversees and coordinates the daily activities of the housekeeping staff, ensuring all cleaning tasks meet the community standards for safety, cleanliness, and resident satisfaction.
RESPONSIBILITIES
Include but are not limited to the following:
- Assist in overseeing the daily work of housekeeping staff, providing guidance and support as needed.
- Provides cleaning services such as cleaning, sanitizing, laundry and organization of rooms and common areas.
- Assist in training new hires and provide ongoing training for existing staff to ensure compliance with cleaning standards and techniques.
- Motivate housekeeping staff ensuring tasks are completed efficiently and to a high standard.
- Monitor tasks to ensure that all areas of the community meet hygiene and safety standards.
- Lead special cleaning projects and oversee thorough cleaning of high-use areas to maintain optimal sanitation.
- Relay team feedback and operational challenges to the housekeeping manager to help refine practices and improve efficiency.
- Supervisory Responsibility: No.
Qualifications
QUALIFICATIONS
- Education & Experience:
- Must possess a minimum of a high school diploma or equivalent.
- Previous housekeeping experience in a similar or hospitality environment.
- Experience leading teams preferred.
- Knowledge, Skills & Abilities:
- Ability to lead and motivate teams.
- Familiarity with various cleaning agents and tools, and their appropriate use.
- Familiarity with SDS (Safety Data Sheet).
- Understanding of health standards and protocols to maintain a sanitary environment.
- Knowledge of safety guidelines and procedures, especially regarding the handling of cleaning chemicals and equipment.
- Ability to notice and address small issues before they escalate, ensuring rooms and facilities are thoroughly cleaned.
- Skills to efficiently manage cleaning schedules while being flexible to respond to immediate needs.
- Ability to adapt to different tasks and needs of residents.
- Capable of interacting positively with residents, understanding, and respecting their needs for privacy and comfort.
- Ability to identify and resolve issues related to cleanliness or maintenance without extensive supervision.