Under supervision of the IT AV Manager sets up, operates, maintains and repairs equipment used to enhance live events, such as microphones, video recorders, projectors, lighting and sound mixing equipment.
Job Description
Core Values & Expectations:
- Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Responsibilities:
- Sets up and operates equipment used to enhance live events, such as microphones, video recorders, projectors, lighting, and sound mixing equipment both for internal users, external production companies, and convention & catering clients.
- Performs frontline preventive and corrective maintenance of audio-visual, television head end, and sound system equipment.
- Provides training to end-users, external production companies, and convention & catering clients on use of audio-visual resources.
- Assists in maintaining the AV cabling.
- Prepares and maintains technical records and documentation.
- Provides technical training to end users regarding AV Technology systems use and procedures.
- Prepares and maintains technical records and documentation in conformance to department standards.
- As needed, assists other members of the AV Technology Team in support of internal and external client needs for AV Technology.
- Performs other duties as assigned.
Minimum Requirements:
- Preference is given to qualified Santa Ana Tribal Members.
- Associate’s Degree in visual technology, digital media, or a related field; or equivalent mix of training, certification, education, and experience required
- Two (2) years of audio-visual support or experience in an enterprise environment is required.
- Prior experience in a casino environment preferred.
- Must be able to work a flexible schedule to meet the needs of events requiring audio-visual support.
- A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided a smartphone of the company’s choice through a payroll deduction program.
- All employees must proficiently use a smartphone for company applications, email, and text.
- Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
Essential Mental Functions:
The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Maintains a strict level of confidentiality regarding company information.
- Strong organizational skills.
- Proven ability to provide outstanding customer service.
- Must have excellent problem-solving abilities.
- Must be a detail-oriented, organized individual with the ability to multitask.
- Must be able to work in a fast-paced environment.
- Must be able to deal with stressful situations in a professional manner.
- Must be a Team Player.
- Display strong verbal and written communication skills.
- Proven ability to handle conflict situations.
Essential Physical Functions:
The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
- Sitting or standing for extended periods of time.
- Must be able to work various hours including weekends and holidays.
- Must present self in a well-groomed, professional appearance.
- The employee must be able to lift to 50 pounds.
- Must be able to work at a fast pace.
- Must be able to handle stress effectively.
- Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used
- Smartphones, computers, timeclocks, and all other equipment assigned to the position.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- All employees are required to proficiently use a smartphone for company applications, email, and text.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate-controlled non-smoking environment.