Senior Site Reliability Engineer (Permanent Role) Cleveland, OH, Pittsburgh, PA, or Dallas, TX
Your future duties and responsibilities . Monitoring distribution systems and notifying them of any potential issues. . Assisting with troubleshooting on call. . Managing and tracking incidents such as outages. . Facilitating analysis meetings to discuss incidents. Lead . Identify the automation opportunities for automation specialists to review and execute. . Watching over in scope and related systems to ensure reliability for customers. . Ensuring process follow ups and coordination until the event completion. . Extensive applications support experience with troubleshooting issues including analyzing log files. . Should be able to participate in critical issue calls and contribute expertise to resolve the issues. . Very strong in technical concepts, Analytical and Problem-solving skills, with ability to confidently interact with other client-side teams. . Research and replicate the user experience to validate the solutions. . Resolve issues that other junior team members are unable to solve. Lead . Provide technical solutions to problems encountered in the team. Lead . Provide innovative ideas and solutions to complex as well as rather simple looking problems. Lead . Should be flexible to extended and weekend hours during critical timelines to provide periodical oversights. . Should be able to work in business hour overlapping shifts for critical meetings and activities.
Required qualifications to be successful in this role
- Overall 5+ years of IT experience
- 2 to 3 years of business analytics and technical lead experience
- Solid understanding of production support activities with client facing experience
- Knowledge of system management and support analytic tools
- Self initiative, details oriented, capable of bringing new ideas to the table.
- Demonstrated ability to propose the most efficient and cost effective solutions.
- Ability to work with multi geological teams and collect the inputs for analysis.
- Good understanding of AI Ops and NLP.
- Ability to provide thought leadership for process improvements and documenting the knowledge.
- An inherent ability to solve problems and provide solutions.
- Excellent oral and written communication skills to interact and communicate with the client leaderships and technical SMEs.
- Excellent knowledge of database (PL/SQL, Oracle, DB2)
- Experience developing and consuming SOAP and REST web services for an operational/production environment.
- Excellent Knowledge of Tomcat, Apache, WAS, and IIS
- Extensive experience of Linux systems.
- Good knowledge of Windows and Linux server configurations.
- Researches and evaluates alternative technical solutions.
- Demonstrated ability to propose the most efficient and cost effective solutions.
- Understanding on Agile Methodology
- Experience on monitoring tools like Dynatrace, DT Managed, GlassBox, ITCAMS, TrueSight, OEM
Ref: #404-IT Pittsburgh