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System One

Deskside Support Technician (Tier II))

Washington, DC, United States

$42 USD / hour

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Job details

Pay: $42 USD / hour
Apply by: Feb 3, 2027
Experience: High School Diploma plus 5+ years of relevant IT support experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Title: Deskside Support Technician (Tier II)) Location: Washington, DC Type: Contract to Hire Compensation: $42/HR Work Model: Onsite Hours: Washington, DC (On-site 5 days a week) Security Clearance: Active Secret clearance

Position summary We’re seeking a Tier II Deskside Support Technician to provide hands-on desktop support in a Windows enterprise environment. This is a customer-facing role supporting end users through dispatched tickets and onsite requests, with a strong emphasis on responsiveness, documentation, and “white glove” support for senior leadership areas as needed.

What you’ll do

Provide deskside support for users based on dispatched tickets and onsite needs
Perform break/fix hardware support (e.g., replace hard drives, batteries, troubleshoot device failures)
Install specialty software not already packaged/deployed via standard tools (e.g., SCCM)
Remove devices from the network when directed by Security
Troubleshoot printer issues (diagnose problems, replace toner, restore functionality)
Work independently across multiple buildings/sites as required (within Washington, DC area)
Track and update all work in an ITSM/ticketing system, keeping tickets accurate and current
Occasionally provide after-hours support to meet critical support needs

Required qualifications

High School Diploma plus 5+ years of relevant IT support experience
Strong customer service and professional communication skills (written & verbal)
Tier II experience supporting a Windows office environment (Windows 10, Outlook/Exchange, Microsoft Office)
Experience working from an ITSM ticketing system
Ability to maintain a Public Trust (this process includes a soft credit check)
Ability to handle real-world Windows troubleshooting (ex: Blue Screen of Death / OS-level issues)

Security requirements

Active Secret clearance (must be clearly reflected on the resume)
Role also requires eligibility for / ability to pass a DOJ ESA Public Trust process (includes soft credit check)

Ref: #851-Rockville-S1

LI-AJ1

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More about this job

Skills

Troubleshoot
Work independently
IT service management
Customer service
Communication skills
Microsoft Windows
Microsoft Outlook
Microsoft Exchange
Microsoft Office
Troubleshooting
Security regulations

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