JOB REQUIREMENTS: Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. At Sun Life, we\'re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you\'ll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients\' lives. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Primarily responsible for providing IT Service Desk remote support to all business staff members. This includes Executives, VPs, Directors, Managers and remote staff based across the US. Under limited supervision, will triage and provide first level support for Service Desk issues and requests, with an emphasis on prompt, first call resolution and proper routing to Tier 2 support or other subject matter expert when appropriate; administer user accounts and application security also, assist in deployments of desktop hardware or floor support when called upon. Preferred skills (heading) / Competences particulieres (titre) 3-4 years\' experience with executive level and staff support. Technical proficiency in hardware and systems software, as well as experience installing hardware and software Written verbal and communication skills with both technical and non-technical audiences Apple experience (iPads, iOS, iPhones, MacBooks, etc.) A service-oriented attitude with... For full info follow application link. Sun Life Financial is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. Sun Life Financial is committed to building a diverse and inclusive company culture. Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D933218ACDD243A2