About the Position We are a Care Management program servicing Long Island, looking for a warm, organized, detail-oriented Spanish Speaking Intake Coordinator to join our Hempstead team. This is a great opportunity for someone who enjoys working with families, solving problems, navigating services and insurance requirements, and making sure participants receive the services they need.
Responsibilities
- Oversee and manage the Care Management intake process, including reviewing referrals, determining eligibility, and coordinating enrollment.
- Serve as a Care Manager during the initial months of joining, including conducting monthly home visits and providing ongoing support to members and families.
- Collaborate with families, providers, therapists, community organizations, and Medicaid Managed Care Plans to coordinate services.
- Conduct assessments and develop individualized Care Plans.
- Maintain accurate, complete, and timely documentation of all care management activities.
- Ensure compliance with DOH, Health Home, and applicable regulatory requirements.
- Attend weekly virtual trainings, team meetings, and program updates to remain informed of policies, procedures, and service requirements.
- Assist in developing and maintaining a comprehensive list of available services, providers, and community resources to help Intake staff appropriately direct referrals based on each individual's needs and eligibility.
Who We're Looking For
- Kind, positive, dependable, and highly detail-oriented
- Strong problem-solving skills and a "get it done" attitude
- Comfortable communicating with families and navigating paperwork
- Experience with government programs, insurance, healthcare, social services, psychology, or case management is a plus
- Bilingual Spanish
- Have a bachelor's degree
- Strong organizational and computer skills
- Able to work independently and as part of a supportive team
What We Offer
- Approximately $30/hour
- Full-time (starting as part-time)
- Full benefits package
- Generous paid holidays
- Supportive team and full training on systems and requirements
- Potential for growth
- Meaningful work helping individuals and families access services