Senior Project Manager
Level: Sr Consultant Location: Remote USA Travel: Up to 15%
Degree of Independence
Leads large, complex projects or multiple workstreams with full ownership. Provides guidance to junior team members and supports internal initiatives.
Experience Requirements
• Professional Services Experience: 5+ years
• ServiceNow Experience: 4+ years
Job Summary
The Senior Project Manager drives delivery of large, complex ServiceNow projects or multiple concurrent workstreams. This role ensures delivery excellence, manages risks proactively, advises clients as a trusted partner, and mentors junior project managers. In addition, the Sr PM supports pre-sales activities and contributes to organizational initiatives that advance project management practices.
Job Duties & Responsibilities
• Oversee large, complex projects or multiple concurrent engagements.
• Ensure smooth Sales-to-Delivery transitions and team onboarding.
• Develop and deliver kickoff presentations with partners and executive-level clients.
• Lead and advise clients through Change Control and scope management.
• Serve as a trusted advisor, ensuring alignment, transparency, and trust in all communications.
• Analyze CSAT trends to identify systemic issues and recommend improvements.
• Facilitate weekly status meetings, reporting on scope, budget, risks, and issues.
• Lead agile ceremonies across projects to drive organizational agility.
• Ensure timely completion of stage sign-offs in alignment with NOW Create and SDM methodology.
• Maintain weekly PSA updates and manage complex resource scheduling.
• Lead operational readiness planning, including deployment and best practices.
• Proactively assess risks, anticipate challenges, and resolve issues to limit escalation.
• Advise clients on ServiceNow capabilities and leading practices.
• Mentor Associate and Project Managers.
• Participate in pre-sales activities to represent project management expertise.
• Support Project Delivery Team initiatives to improve tools and processes.
• Collaborate with OCM and consulting leaders on internal initiatives.
Certifications
• ServiceNow CSA Certification
• ServiceNow CIS–HR Certification
• ServiceNow HRSD Professional Suite
• Industry Project Management Certification (e.g., PMP, ScrumMaster)
Values in Action
• Champion and model Team-First, Humble, Innovative, and Service-Oriented values.
• Promote transparency and accountability across all projects and teams.
• Demonstrate expertise across multiple methodologies, tailoring approach to client needs.
• Communicate with influence, building trust with executives and stakeholders.
• Apply deep ServiceNow and industry expertise to deliver customer success.