Associate Business Process Consultant
Level: Associate Location: Remote USA Travel: Up to 15%
Degree of Independence
Performs work with support and an increasing degree of independence.
Experience Requirements
• Professional Services Experience: Not required
• ServiceNow Experience: Not required
Job Summary
An Associate-level ServiceNow Business Process Consultant responsible for supporting the design and testing of ServiceNow Employee Workflow Applications and their components.
Job Duties & Responsibilities
• Support project initiation activities: pre-work questionnaires, workshop agendas
• Support discovery and design workshops throughout the project lifecycle
- Help discern client business processes and employee service delivery needs
- Support gap analysis of current/to-be processes. Assist with identifying solutions from a people, process, and technology perspective during workshops with key customer sponsors and stakeholders, generating the required outputs to the level required for the subsequent stages of the engagement
- Support the design of processes and employee experiences that solve customer problems, are repeatable, accelerate value and employ process best practices and standards
- Deliver guidance and successful implementation of the processes in partnership with other members of the project team
- Support consultation (options with pros, cons, and risks) in solving business process problems
- Author and peer test user stories to support technical configuration
- Support the evaluation of the risks of proposed configuration and process design. Anticipate, mitigate, and resolve issues that arise throughout the project lifecycle related to the design of the solution
- Guide, design, and/or facilitate UAT activities identified in statement of work to support positive client outcomes
- Participates in internal projects, initiatives, or efforts to improve tools and process
Certifications
• ServiceNow CSA Certification
• ServiceNow CIS-HR Certification
• ServiceNow HRSD Professional-Plus Suite
Values in Action
• Basic workshop facilitation skills
• Basic understanding and application of process design principles and best practices
- Ability to learn discipline-specific software, such as Lucid, Visio, or other comparable solutions
- Ability to produce quality work in a collaborative environment
- Ability to learn from written materials and demonstrations
- Ability to deliver design-related items that are complete, high quality, on time, and deliver valued outcomes