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Added 2 hours ago
Helpdesk Technician I
Stefanini Group
Southfield, MI
Added 6 hours ago
Rear Closures KBE Engineer
Stefanini Group
Auburn Hills, MI
Added 6 hours ago
Alteryx Engineer
Stefanini Group
Richmond, VA
Added 6 hours ago
PBO Analyst
Stefanini Group
Allen Park, MI
Added 7 hours ago
Deskside Technician
Stefanini Group
Lewisville, TX
Added 2 days ago
FullStack Developer
Stefanini Group
Dearborn, MI
Added 3 days ago
Transformation Program Manager
Stefanini Group
Chicago, IL
Added 3 days ago
Chemical Engineer I
Stefanini Group
Southfield, MI
Added 3 days ago
SAP MM Consultant
Stefanini Group
Dearborn, MI
Added 3 days ago
3DX Product Manager
Stefanini Group
Dearborn, MI
Added 3 days ago
Designer - Women's
Stefanini Group
New York, NY
Added 3 days ago
AWS DevOps Engineer
Stefanini Group
San Francisco, CA
Added 3 days ago
Data Center Technician
Stefanini Group
San Jose, CA
Added 4 days ago
Print Services Operator
Stefanini Group
Dover, DE
Added 4 days ago
Application Development & Support
Stefanini Group
Dover, DE
Added 4 days ago
AI Full Stack Developer
Stefanini Group
Dearborn, MI
Added 4 days ago
Senior Enterprise Architect
Stefanini Group
Dover, DE
Added 4 days ago
Copilot Studio Agent Engineer
Stefanini Group
Richmond, VA
Added 4 days ago
Mobile Engineer
Stefanini Group
Dearborn, MI
Added 5 days ago
Desktop Support Apprentice
Stefanini Group
Dover, DE
Added 5 days ago
Full Stack Developer
Stefanini Group
Dearborn, MI
Added 5 days ago
Deskside Technician I
Stefanini Group
Plano, TX
Added 5 days ago
Senior Full-Stack Engineer - Mortgage
Stefanini Group
Miami, FL
Added 5 days ago
Ansible Automation Engineer
Stefanini Group
Dallas, TX
Added 5 days ago
Sr. Technical Service Manager
Stefanini Group
St. Louis, MO

Closed listing

Stefanini Group

Helpdesk Technician I

Southfield, MI, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Provide technical end-user support via telephone, email, or web chat.
Provide restorative or maintenance actions to resolve end-user problems.
Respond to end-user problems based on standard procedures.
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Bachelor's degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Excellent in oral and written English communication.
Excellent customer service skills.
Must consistently meet or exceed required performance criteria.
Able and willing to take several calls a day when necessary.
Familiarity and good working knowledge in PC hardware and software troubleshooting.
Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system, a strong advantage.
Shift flexibility and schedule adherence are required for the position.
Bachelor's degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Excellent in oral and written English communication.
Excellent customer service skills.
Must consistently meet or exceed required performance criteria.
Able and willing to take several calls a day when necessary.
Familiarity and good working knowledge in PC hardware and software troubleshooting.
Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system, a strong advantage.
Shift flexibility and schedule adherence are required for the position.

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