Job Description and Duties State Fund’s Information Technology (IT) – Client Support Services Unit in Vacaville has an opening for an Associate Systems Analyst.
Under general supervision of the IT Supervisor II, the incumbent will:
- Provide quality customer service as the single point of contact to customers by managing call activity, service tickets, and assuming accountability for issues/inquiry resolution
- Administrate and maintain Windows Network Operating Systems, Active Directory, servers, network equipment, and telephone systems to meet site operational needs and systems goals
- Coordinate/provide technical support and training (educating) end-users and local program operations Minimum Qualification: Please refer to the class specification for additional details regarding the minimum qualifications of the position.
- Eighteen (18) months IT Technician experience
- Two (2) years of IT Technical, analytical or computer systems or services experience
- Some experience may be substituted for education This is a 12-month limited term position which may be extended, cancelled, or made permanent at any time. If becoming permanent, the selected candidate must be eligible for a permanent appointment at the time of the LT appointment or at the time of the conversion. You will find additional information about the job in the Duty Statement. Working Conditions The successful candidate must reside in California upon appointment. Selected candidate(s) hired may be required to attend in-person Onboarding at our Vacaville office with expenses for attendance paid by State Fund. Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY ASSOCIATE Additional Documents
- Job Application Package Checklist
- Duty Statement Department Information State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits. Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance yet value a healthy work/life balance.
Department Website:
http://www.statefundca.com Special Requirements Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay. To be considered, you must provide a fully completed STD 678 application and resume. If a Statement of Qualifications (SOQ) is required for this posting, it must also be submitted as instructed in the “Required Application Package” section. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held. If this posting requires an SOQ, Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting a document that is not your own may be cause for disqualification from the hiring process Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Desirable Qualifications:
- Two (2) years of IT Technician experience
- Proficient knowledge of Windows Network Operating System, Windows Professional Desktop, Windows Exchange (server), Windows Outlook (desktop) and Active Directory
- Proficient knowledge of the installation, maintenance, and troubleshooting of PC/LAN/WAN/Telecom/Mobile Devices
- Working knowledge of standard software and Internet applications
- Working knowledge of concepts used in network architecture (LAN/WAN)
- Ability to work independently and as a team with co-workers and management to address and resolve issues
- Working knowledge of client/server computing concepts
- General knowledge of project management principles
- Ability to keep current with respect to changing technologies
- Ability to solve technical problems with a minimal amount of information (even incorrect information)
- Ability to handle multiple priorities in a changing environment
- Excellent written and oral communication skills
- Self-motivation, dependability, flexibility and the ability to work in a team environment
Benefits
State Fund employees are eligible for a number of benefits. Our benefit package includes: Health Benefits Program (CalPERS) Retirement (CalPERS) Employer Health and Consolidated Benefits Contributions Dental, Vision 401(k) and 457 Deferred Compensation Plans Employee Assistance Program Group Legal Services Insurance Holidays, Vacation/Sick/Other Paid Leave Flex Elect Reimbursement Program Wellness and Recognition Alternate Work Schedules Transit Pass Program Tuition Reimbursement Dependent Scholarship Program Leadership Training Mentoring Program https://www.statefundca.com//Home/StaticIndex?id=https://content.statefundca.com//careers/Index.asp Benefit information can be found on the CalHR website and the CalPERS website. Background Investigation Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated. Acknowledgement Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. By applying to this position, you are also acknowledging that you have received the following information: California State benefits Duty statement/Job Description Salary ranges and steps for the classification(s) advertised