Now hiring for a Customer Service Representative
Location: Blue Ash, OH
Pay Rate: $16.00 per hour
Schedule: A variety of schedules available
Must be able to train on-site from 8:00 a.m.- 4:30 pm M-F for 8 weeks. After training, you will have a set schedule and work remotely. Schedules vary from morning to mid-shift.
Talk, Solve, Smile - That’s the Job.
Looking for Customer Service Representative jobs in Blue Ash where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.
If your skills and experience are a good match for this role, please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.
Job Duties
- Serve as the primary point of contact for patients through inbound and outbound phone calls and email communication.
- Answer patient inquiries and provide exceptional customer service while resolving concerns efficiently.
- Enter and maintain accurate patient information using pharmacy applications and vendor platforms.
- Collaborate with patients, pharmacies, healthcare providers, and insurance companies to support patient care.
- Follow up on patient inquiries and ensure timely issue resolution.
- Protect patient information and maintain compliance with HIPAA, state, federal, and company confidentiality standards.
- Resolve customer concerns professionally with a focus on first-contact resolution.
- Maintain productivity and service standards within a contact center environment.
- Act as a liaison between patients and healthcare teams to ensure a positive customer experience.
- Accurately document interactions and maintain detailed records of patient communications.
Education Requirements
- High school diploma or GED required.
- Additional customer service, business, or office training is beneficial.
Experience Requirements
- Strong verbal and written communication skills.
- Retail, call center, or pharmacy experience preferred.
- 2+ years of call center experience or customer service experience preferred.
- Ability to provide professional, courteous, and solution-focused customer service.
- Experience using computers, business software, and data entry systems.
- Excellent organizational skills with the ability to manage multiple priorities.
- Commitment to professionalism, accuracy, and customer satisfaction.
- Ability to work independently and collaboratively within a team.
- Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment.
Physical Capabilities
- Ability to remain seated or stand for extended periods while assisting customers.
- Frequent use of computers, telephones, and standard office equipment.
- Ability to communicate clearly with customers, coworkers, and business partners.
- Ability to perform repetitive keyboard and data entry tasks throughout the workday.
Benefits
- Competitive Weekly Pay
- Comprehensive Benefits including medical, dental, and vision coverage.
- Life and Disability Insurance for added peace of mind.
- Optional 401(k) Plan to help you prepare for the future.
- Supportive Team Environment focused on professional growth and customer success.
“I’ve been working through Staffmark on & off for about a decade, when I’m in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you.” - Staffmark, CSR Associate
Don’t just answer calls. Answer opportunity. Apply now.
