Now hiring for a Customer Service Representative
Location: South Pittsburg, TN
Pay Rate: $20.00 per hour
Schedule: 1st shift/ 8am to 5pm Monday to Friday
This Job’s for the Talker, the Helper, the Keyboard Ninja
Looking for Customer Service Representative jobs in South Pittsburg where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.
If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.
Summary / Objective
The Customer Service Representative I is responsible for receiving, entering, and processing customer orders while coordinating with Sales, Supply Chain, Accounting, and other departments to ensure accurate order fulfillment and excellent customer service. This position requires strong communication, organization, and attention to detail to meet customer expectations and support daily business operations.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintain consistent communication with sales representatives, production planning, and customers to ensure timely delivery of quality products that meet customer requirements.
- Enter and process customer orders, order changes, and returns in accordance with company policies and procedures.
- Collaborate with the Accounts Receivable team to monitor and maintain customer credit limits.
- Set up new customer accounts, including obtaining credit approvals and completing required account documentation.
- Obtain and maintain customer approvals for orders, product specifications, and other required documentation.
- Ensure customer information and order records are accurate and up to date.
- Work collaboratively with internal departments to resolve customer concerns and address order-related issues.
Required Education and Experience
- High school diploma or equivalent.
- One to two years of customer service experience.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize responsibilities, and maintain accuracy in a fast-paced environment.
Preferred Education and Experience
- Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
- Previous experience using customer databases or customer relationship management (CRM) systems.
- Previous order entry and order processing experience.
- Experience working with multiple departments to resolve customer inquiries and ensure customer satisfaction.
Benefits
- Competitive Weekly Pay
- Comprehensive Benefits including medical, dental, and vision coverage.
- Life Insurance and Disability Insurance for added peace of mind.
- Optional 401(k) Plan to help you prepare for the future.
- Supportive Team Environment focused on professional growth and customer success.
“Everything was magnificent. Everyone had great communication. I appreciate you guys.” Staffmark Associate
Customer service jobs in South Pittsburg don’t get better than this. Apply Today.
What You Will Do
As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintain consistent communication with sales representatives, production planning, and customers to ensure timely delivery of quality products that meet customer requirements.
- Enter and process customer orders, order changes, and returns in accordance with company policies and procedures.
- Collaborate with the Accounts Receivable team to monitor and maintain customer credit limits.
- Set up new customer accounts, including obtaining credit approvals and completing required account documentation.
- Obtain and maintain customer approvals for orders, product specifications, and other required documentation.
- Ensure customer information and order records are accurate and up to date.
- Work collaboratively with internal departments to resolve customer concerns and address order-related issues.
The Customer Service Representative provides essential customer support by responding to inquiries, resolving concerns, and maintaining positive communication throughout every interaction. This position requires professionalism, adaptability, and a commitment to customer satisfaction.
Successful Customer Service Representative professionals understand the value of active listening, clear communication, and accurate documentation while supporting efficient business operations. Strong interpersonal skills contribute to successful customer relationships.
This profession is well suited for individuals who enjoy helping customers and supporting organizational success.