JOB SUMMARY
Works collaboratively with SJH users of business and clinical information systems across the continuum. Coordinating, planning, design, development, integrating, implementation, evaluation and support of business and clinical information systems. Utilizes knowledge and skills of business and clinical practice to determine functions that are suitable for computer applications, ensures information systems are consistent with professional standards of business and clinical practice and participates in the computer training of staff, clinicians and providers. Works with other to identify opportunities to optimize the software, utilize process improvement methods and has an expert depth of knowledge in assigned applications. Serves as the focal point of communication with other departments to assure continuity of processes and workflows. Adheres to and practices the SJH Corporate Compliance Program and participates in Performance Improvement activities.
ESSENTIAL FUNCTIONS
· Responsible for supporting and directing use of EMR software in business, clinical and physician practice across the continuum.
· Evaluates business and clinical workflows and documentation. Implements changes to improve documentation of patient care.
· Manages projects from initiation to closure, including scope, feasibility, resource allocation, delivery and communication.
· Coordinates with business and clinical staff to understand impact of application configurations to meet goals and expectations with patient safety as first priority.
· Maintains a broad knowledge of hardware, operating systems, applications, operational analysis, integration and protocols.
· Educates Physicians on new processes and consults with physicians on difficult workflow issues in retrieving information for patient documentation.
· Works independently and within a team on special non-recurring and ongoing projects.
· Acts as project manager for special projects which may include planning and coordinating multiple presentations and disseminating information.
· Helps to develop and implement policies and procedures that guide and support the provisions of IT services.
· Implements and forwards external (CMS, State, DNV, OSHA, CDC, etc.) and internal standards, organizational policies, mission and vision.
· Protects patient confidentiality, adheres to HIPAA and other regulations and safeguards information systems against unauthorized use.
JOB REQUIREMENTS
Minimum Education
Required: Associates degree and at least three years of healthcare experience required.
Preferred: Bachelors or Master’s degree in nursing or clinical sciences area, experience in electronic health record implementation and education or certification in information technology preferred.
Minimum Work Experience
Required: A very acute attention to detail and meticulous analytical skills. Strong computer skills.
FUNCTIONAL DEMANDS
Working Conditions
Virtual or on-site office setting. All areas of organization. Frequent stressful situations. Staff and project management with compresses deadlines.
Physical Requirements
Ability to sit/stand in front of computers for extended periods of time, handle multiple disruptions, juggle competing demanding priorities, communicates effectively verbally and in writing. Ability to crouch, stoop, and/or bend. Occasional lifting of up to 25 pounds as needed.
Direct Reports: None
Reports to: Informatics Supervisor
Internal and External Contacts
All hospital employees, physicians, community agencies, vendors and guests.
LEADERSHIP CAPABILITIES
Interpersonal Skills
- Relates well to all kinds of people, up, down and sideways, inside and outside the organization
- Builds appropriate rapport
- Uses diplomacy and tact
Attention to Detail
- Completes tasks in a way that ensures there are no errors
- Methodically and patiently reviews work to identify any mistakes or discrepancies
- Creates and stores documentation in a way that is thorough and easy to access
Dealing with Ambiguity
- Decides, acts and performs without knowing the total picture when appropriate and necessary
- Copes effectively with change
- Handles risk and uncertainty comfortably
Initiative
- Doesn’t wait for others to tell him/her what to do; sees a problem or opportunity and immediately starts moving to address it
- Finds his/her own motivation for completing work and accomplishing goals
Problem Solving
- Uses logic and methods to solve problems with effective solutions
- Can see hidden problems
- Looks beyond the obvious and doesn't stop at the first answers
Planning
- Accurately scopes out length and difficulty of tasks and projects and sets goals and goals
- Breaks down work into the process steps and develops schedules and task/people assignments
- Anticipates and adjusts for problems and roadblocks
