We’re Squeeze, a feel-good company, from the Founders of Drybar.
A bit about us: Squeeze was designed to revolutionize the massage experience, from our forward-thinking technology to our dedication to team member experience. We are focused on the human side of business, and we work to foster an inclusive environment, where everyone can shine bright. It's so important that we've made it our company mission to be the best part of our guests’ and team members’ day.
Our revolutionary app-based booking and payment platform makes scheduling, paying, tipping, and rating easy, breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post-massage. Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to sound, all in a beautifully designed space. It’s a completely fresh approach to a way better massage experience.
THE PERKS
- $15/hour starting pay
- A little self-care on us: Enjoy one FREE 50-minute massage every month!
- Good vibes, great leadership: Supportive, approachable managers who show up for you.
- The fun stuff: Snacks to keep you fueled, peer-to-peer points you can redeem for gift cards, and Squeeze swag!
- A team that gets it: A positive, supportive culture built around our five Core Values.
WHO WE’RE LOOKING FOR
We’re looking for a people-loving, detail-obsessed, get-it-done kind of person who brings great energy to the team and makes everyone who walks through our doors feel welcome. You might be our person if you…
- Love making people’s day. You’re warm, welcoming, and genuinely enjoy connecting with people. You know the little things can make a BIG difference.
- Bring the good vibes. You’re positive, approachable, and ready to jump in wherever you’re needed. Bonus points if you’re fluent in emojis, GIFs, and a perfectly timed pun.
- Have a knack for recommendations. You’re comfortable helping guests discover the right massage, enhancements, and membership options to fit their needs.
- Notice the little things. From a perfectly tidy lounge to the details others might miss, you take pride in keeping everything looking and feeling its best.
- Take initiative. You don’t wait around for someone to tell you what needs to be done. You spot it, own it, and make it happen.
- Believe in teamwork. You’re dependable, accountable, and always looking for ways to make things better for our guests and your teammates.
YOU’LL THRIVE HERE IF…
- You’re dependable. Your teammates can count on you to show up, be ready, and follow through.
- You’ve got great communication skills. You can communicate clearly, professionally, and warmly in person and in writing.
- You can keep your cool. You can juggle multiple priorities, troubleshoot problems, and think on your feet when things get busy.
- You’re organized and observant. You manage your time well, anticipate needs, and notice when something needs attention.
- You’re comfortable with technology. You can navigate a Mac and enjoy helping others with apps and digital tools. Experience with Zenoti, Meevo, Zendesk, or Slack is a plus!
- You’re both a team player and a self-starter. You’re comfortable working independently, collaborating with teammates, and taking ownership of your responsibilities.
- You appreciate a peaceful environment. Our spa is a place for guests to relax, so you can keep your energy upbeat while respecting the calm atmosphere.
- Cleanliness matters to you. You take pride in creating a fresh, polished, welcoming space.
WHAT YOU’LL BE UP TO
Creating feel-good guest experiences
- Welcome guests with genuine warmth and make check-in feel effortless.
- Help guests discover the right services, enhancements, and membership options for their needs.
- Assist walk-in guests with booking appointments and answer questions along the way.
- Be a friendly, helpful guide throughout the guest experience.
Making the digital stuff easy
- Become a Squeeze app pro! Help guests download the app, set up accounts, book appointments, manage memberships, and navigate their digital experience.
- Work with our off-site Guest Experience team through Slack & Zendesk to communicate with guests and keep everything running smoothly.
- Help optimize the schedule and find opportunities to make the most of our availability.
Keeping our space Squeeze-worthy
- Maintain a clean, organized, and beautiful front lobby, guest lounge, restroom, and other guest-facing areas.
- Handle laundry and cleaning tasks to keep the spa fresh, stocked, and ready for guests.
- Notice when something is out of place, running low, or needs attention - and take care of it.
Being an awesome teammate
- Take ownership of your shift and help keep daily operations running smoothly.
- Anticipate what guests, teammates, and the business need before being asked.
- Jump in, lend a hand, and help create a positive experience for everyone.
The scheduling details
- Work a consistent weekly schedule that includes a variety of shifts.
- Be available for at least one weekend shift (required)
- Our shop hours are 8 a.m.–9 p.m., and flexibility to pick up additional shifts is a plus.
EXPERIENCE & REQUIREMENTS
- 1+ year in an appointment-based business or retail; preferably technology or front-desk, service-related experience preferred.
- Must be available for all scheduled shifts during the Holiday season
- Proven track record in delivering an exceptional guest experience.
- Excellent problem solving and troubleshooting skills.
- Strong written & verbal communication and multi-tasking skills.
- Experience with Zendesk, Slack, and/or Zenoti preferred but not required.
- Candidates with a background or interest in content creation are encouraged to apply
I acknowledge that I am applying for employment with an independently owned and operated Squeeze Franchise, a separate company and employer from Squeeze Corporate and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees, including and without limitation: hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Squeeze franchisee.
