Lead a Studio. Grow a Business. Build an Exceptional Team. Salary: $70,000–$80,000 + bonus potential Schedule: Full-time | Wednesday–Sunday availability required WE’RE SQUEEZE MASSAGE, A FEEL-GOOD COMPANY! Squeeze was designed to revolutionize the massage experience, from our forward-thinking technology to our dedication to team member experience. We focus on the human side of business and work to foster an inclusive environment where everyone can shine bright. Our mission is to be the best part of our guests’ and team members’ day. Our revolutionary app-based booking and payment platform makes scheduling, paying, tipping, and rating easy, breezy, Squeezy. Guests can personalize their massage preferences and control in-room settings, from lighting to sound, all within a beautifully designed space. It’s a completely fresh approach to a way better massage experience. We’re looking for an experienced, people-focused General Manager to lead our Studio City location. This is a hands-on leadership opportunity for someone who enjoys developing teams, driving business performance, growing membership and retail sales, and creating an exceptional guest experience.
THE PERKS
- Competitive salary of $70,000–$80,000, plus bonus potential
- Medical, dental, and vision benefits
- Paid sick leave
- Two weeks of paid vacation
- 401(k) retirement savings plan
- Annual compensation review
- Opportunity to lead and grow a studio
- Career growth opportunities within an expanding wellness brand
ABOUT YOU
- You are an experienced, business-savvy, and people-oriented General Manager with at least 3 years of experience in a high-volume retail, hospitality, wellness, fitness, spa, or service business.
- You prioritize over-the-top, first-class guest service while maintaining a strong focus on business performance.
- You create a motivational environment where your team is passionate about delivering an amazing guest experience, every time.
- Words that describe your management style include entrepreneurial, analytical, coach, and empathetic.
- You have a hospitality orientation and are gracious, patient, warm, and an excellent communicator.
- You are comfortable making business decisions, identifying opportunities for improvement, and adapting quickly in a fast-paced environment.
- You enjoy developing people, building relationships, and holding yourself and your team accountable for results.
- You are passionate about health and wellness and believe in the benefits of massage for a balanced lifestyle.
- You are constantly striving to grow, improve, and make a meaningful impact, and you're excited to take on a rewarding adventure with Squeeze.
YOUR RESPONSIBILITIES AT SQUEEZE
- Demonstrate and embody The Feels, our five core values.
- Foster meaningful, positive relationships with your team and guests.
- Manage day-to-day studio operations, including leadership of Maitre D's and Massage Therapists.
- Recruit, interview, onboard, coach, and retain a high-performing studio team.
- Build and maintain staff schedules to ensure appropriate coverage.
- Provide consistent, transparent feedback and coaching to ensure Squeeze standards are upheld.
- Drive membership, retail sales, and overall studio revenue.
- Monitor studio performance and identify opportunities to improve business results and operational efficiency.
- Execute operational, HR, and local marketing objectives.
- Manage timekeeping and payroll reporting for your team.
- Resolve employee relations and guest concerns while maintaining a positive culture and strong team morale.
- Oversee inventory management and minimize shrink.
- Develop and maintain relationships with local businesses and community partners.
EXPERIENCE REQUIREMENTS
- At least 3 years of leadership experience in a fast-paced hospitality, wellness, fitness, retail, spa, or service-related business preferred.
- Proven track record in building recurring business, driving revenue, and delivering an exceptional guest experience.
- Experience operating in a fast-paced, high-volume environment.
- Experience leading, coaching, and developing a sizable frontline team.
- Strong recruiting, interviewing, onboarding, and team-development skills.
- Experience with inventory management, staff scheduling, and operational controls.
- Strong communication, problem-solving, and people-management skills.
- Must be available to work Wednesday–Sunday each week.
GROW WITH US
We are building an industry-leading business with locations across the country. Squeeze General Managers are at the heart of the Squeeze brand. If you want to help shape an innovative organization, lead an amazing team, grow a business, and create exceptional experiences for guests, we'd love you to be part of our team and an exciting future!