The Import / Export Cargo Agent is responsible for managing end-to-end cargo shipments (outbound export or inbound import) while providing top-tier customer service, maintaining meticulous recordkeeping, and adhering to strict industry compliance and company financial policies.
Responsibilities:
-Coordinate and manage end-to-end import and export cargo shipments from origin to final destination. -Communicate effectively via phone and email with customers, vendors, and internal team members to manage expectations and shipment timelines. -Process customer orders, make carrier bookings, arrange transportation, and maintain accurate shipment tracking. -Ensure full compliance with all relevant regulations, including Customs, Air/Ocean freight rules, State/Commerce Department licensing, hazardous materials guidelines, and mandatory US Government air cargo security screenings. -Manage file documentation, historical notes, and electronic recordkeeping with strict attention to accuracy. -Handle departmental billing by invoicing completed files within 3 business days and verify customer credit limits prior to initiating service. -Protect the company from legal liabilities, risk of fines, or penalties while navigating industry-wide delays, chassis shortages, demurrage, and port/depot wait times.
Working hours: 8:00 AM - 5:00 PM
Skills:
-Minimum of 2 years of experience in import or export cargo operations (preferred for Import; required for Export to ensure minimal training). -Knowledge of ocean carrier booking procedures, pass-through fees (cancellation, reduction, roll), and container movement logistics. -Familiarity with industry liability standards, cargo insurance requests, and handling of accessorial charges such as storage, demurrage, flip, and per diem. -Personal time management and organizational skills to prioritize tasks in a fast-paced logistics environment.
Education:
No Degree Required
Experience:
1-4 years
Qualifications:
-Excellent written and verbal communication skills in English. -Solid computer literacy and the ability to understand and follow written and verbal instructions accurately. -Ability to work in-person at the Dulles, VA location (must reside within a 35-mile radius and be able to commute or relocate before starting work). -Successful completion of a criminal background check to the satisfaction of the employer. -A professional, positive, and service-oriented "How can I help" attitude.
Ready to advance your logistics career with a dynamic team? Apply today by submitting your resume or text us at 571-765-3355! Offer a comprehensive benefits package including health, dental, vision, life insurance, 401(k) with matching, and paid time off.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
key responsibilities
-Coordinate and manage end-to-end import and export cargo shipments from origin to final destination. -Communicate effectively via phone and email with customers, vendors, and internal team members to manage expectations and shipment timelines. -Process customer orders, make carrier bookings, arrange transportation, and maintain accurate shipment tracking. -Ensure full compliance with all relevant regulations, including Customs, Air/Ocean freight rules, State/Commerce Department licensing, hazardous materials guidelines, and mandatory US Government air cargo security screenings. -Manage file documentation, historical notes, and electronic recordkeeping with strict attention to accuracy. -Handle departmental billing by invoicing completed files within 3 business days and verify customer credit limits prior to initiating service. -Protect the company from legal liabilities, risk of fines, or penalties while navigating industry-wide delays, chassis shortages, demurrage, and port/depot wait times.
experience 1-4 years
skills -Minimum of 2 years of experience in import or export cargo operations (preferred for Import; required for Export to ensure minimal training). -Knowledge of ocean carrier booking procedures, pass-through fees (cancellation, reduction, roll), and container movement logistics. -Familiarity with industry liability standards, cargo insurance requests, and handling of accessorial charges such as storage, demurrage, flip, and per diem. -Personal time management and organizational skills to prioritize tasks in a fast-paced logistics environment.
qualifications
-Excellent written and verbal communication skills in English. -Solid computer literacy and the ability to understand and follow written and verbal instructions accurately. -Ability to work in-person at the Dulles, VA location (must reside within a 35-mile radius and be able to commute or relocate before starting work). -Successful completion of a criminal background check to the satisfaction of the employer. -A professional, positive, and service-oriented "How can I help" attitude.
education No Degree Required