Description Job Summary Provide friendly, responsive service to create an exceptional dining experience for all of our guests, by welcoming and warmly greeting guests on arrival. Manage our guests' efficient and timely seating to a table that best serves their wishes. Answer phone calls promptly and direct them appropriately. Take to-go orders and ring them in accurately.
Activities & Responsibilities Primary
- Promote, work, and act in a manner consistent with the mission of Smithfield Landing:
- It is the mission of Smithfield Landing and its associates to provide absolutely the most enjoyable eating and sleeping experience possible to our patrons through outstanding service, superb product and great personalities in a unique, comfortable setting…every day…RIGHT NOW!!
- Warmly and graciously greet all guests and seat them at tables or in waiting areas.
- Open the front door for guests entering or leaving the restaurant when possible.
- Provide guests with menus and inform them of their server’s name upon seating.
- Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited.
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Call out name and number of party when tables become available.
- Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answer telephone calls and respond to inquiries or transfer calls.
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inform guests of establishment specialties and features.
- Receive and record guests' dining reservations.
- Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
- Direct guests to coatrooms and waiting areas such as lounges.
- Relay messages to servers and bussers as needed.
- Thank guests as they leave and invite them to return.
- Attend all scheduled employee meetings and offers suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
- Fill in for fellow employees where needed to ensure guest service standards and efficient operations.
Supplemental
- Take and prepare to-go orders.
- Operate cash registers to accept payments for food and beverages.
Tools & Technology
- Carbonated beverage dispenser
- Cash registers
- Commercial use coffee or iced tea makers
- Ice dispensers
- Personal computers
- Pocket calculator
- Point-of-sale terminals and workstations
- Point-of-sale software (Hospitality Control Solutions Aloha Point-of-Sale)
- Special purpose telephones
- Touch screen monitors
- Table management or reservation software (OpenTable)
Requirements
Minimum Qualifications
- Able to understand and speak using the predominant language(s) of guests
- Able to work in a standing position for long periods of time (up to 5 hours)
- Exceptional grooming habits
- Excellent basic mathematical skills
- Able to handle money & operate a point-of-sale system