About:
- Location: Littleton, MA
- Full-time position
- Schedule: Full-time, 40 hours per week, Monday through Friday, with flexibility in daytime working hours.
- Location: Based in Littleton, MA, with travel to customers' homes using a company service van. Any travel will be during the shift hours and clients are relatively local/eastern MA.
The Role:
We are seeking a Field Service Technician. This role provides onsite residential service and repairs for building materials, primarily windows and doors, while ensuring excellent customer service.
Key Responsibilities:
- Conduct service calls at customers' homes to diagnose and repair windows, doors, cabinets, and other building materials.
- Troubleshoot issues to determine whether they result from product defects, installation errors, or other causes.
- Perform repairs, adjustments, and part replacements using hand and power tools.
- Communicate professionally with homeowners, explain repair recommendations, provide estimates, and answer questions.
- Maintain positive customer relationships while addressing service concerns.
- Collect payments for completed service work.
- Maintain service van inventory, coordinate replacement parts, and keep the vehicle clean and organized.
- Communicate service updates and resolutions with internal sales teams.
- Follow safety procedures and maintain a clean work environment.
Benefits:
- Competitive compensation
- Medical, Dental, Vision Insurance
- FSA
- 401(k) Plan with match
- Paid Time off (PTO), Paid Holidays
- Paid Life Insurance
- Paid Short Term Disability Insurance
- Tuition Reimbursement Program
- Employee Assistance Program
Qualifications:
- Working knowledge of windows and doors
- Comfortable and proficient using hand and power tools.
- Valid driver's license and clean driving record required.
- Ability to frequently lift and move materials weighing up to 100 pounds.
- Ability to stand, walk, bend, kneel, climb, and work in various positions.
- Comfortable working indoors and outdoors in varying weather conditions.