SkyCafe – A GAT Company is seeking an experienced and motivated Supervisor to join our dynamic team. The Supervisor plays a critical role in leading the daily operations of our airline catering services, ensuring safety, efficiency, and quality standards are met while upholding a positive and professional work environment.
This position requires working in a fast-paced, time-sensitive environment to support scheduled airline arrivals and departures. The ideal candidate leads by example, communicates clearly, and promotes a culture of teamwork, accountability, and continuous improvement.
Key Responsibilities
• Enforce compliance with company policies, including uniform standards, appearance, and personal protective equipment (PPE) requirements.
• Supervise all flight-related activities on the warehouse floor; remain in close proximity to assigned flights to ensure safety and timeliness.
• Delegate daily responsibilities across warehouse team members and monitor execution.
• Conduct pre-arrival and departure operational and safety briefings; ensure proper setup and preparation.
• Oversee the correct loading of aircraft in accordance with airline SOPs.
• Monitor and ensure the use of hearing protection, safety vests, and performance of Foreign Object Debris (FOD) walks.
• Manage daily scheduling and team member rotation to meet operational needs.
• Report any aircraft or flight issues directly to the flight crew in a timely manner.
• Complete and submit safety reports (Intelex/SMS) within 3 hours of any incident.
• Maintain and audit logs: Daily Flight Reports (DFRs), catering logs, temperature records, and equipment documentation.
• Coordinate and verify the release of catering, bond, and commissary items per flight requirements.
• Ensure all procedures are executed within Service Level Agreements (SLAs) and compliance standards.
• Communicate operational changes or disruptions to the Operations Manager immediately.
• Provide ongoing training and mentorship to staff; ensure adherence to all safety, quality, and regulatory protocols.
• Participate in staff meetings and contribute constructive input for process improvement.
• Perform other duties and responsibilities as assigned by management.
Qualifications & Requirements
• Minimum 2 years of supervisory experience, preferably in aviation, catering, logistics, or a fast-paced operational environment.
• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Possess a valid driver’s license and have a clean driving and criminal record.
• Able to obtain airport security clearances and a vehicle operator permit as required.
• Physically capable of lifting, pushing, and pulling up to 70 lbs regularly.
• Availability to work nights, weekends, holidays, and variable schedules as required.
• Must complete all airline and corporate training programs successfully.
Core Competencies
• Strong leadership with the ability to lead by example and inspire a team.
• Effective in time management, multi-tasking, and prioritization.
• Strong attention to detail and commitment to quality.
• Excellent interpersonal and communication skills.
• Ability to work calmly and efficiently under pressure.
• Proactive problem-solving with a confident and decisive mindset.
• Professional, tactful, and respectful in all internal and external interactions.
• Demonstrated commitment to safety, security, and customer satisfaction.
Why Join SkyCafe – A GAT Company?
At SkyCafe, we pride ourselves on our people-first culture and commitment to excellence in airline catering. If you're ready to make an impact, contribute to a growing team, and thrive in a high-performance environment, we want to hear from you.