Position Summary The Houseman / Porter is responsible for maintaining the cleanliness, appearance, and overall condition of hotel public areas, hallways, back-of-house areas, and other assigned spaces. This position supports the housekeeping department by assisting with cleaning, linen distribution, trash removal, guest requests, and other operational duties. The Houseman / Porter helps ensure that the hotel provides a clean, safe, comfortable, and welcoming environment for guests and employees. Essential Duties and Responsibilities Cleaning and Maintenance of Public Areas
- Clean and maintain hotel lobbies, hallways, elevators, stairwells, public restrooms, and other assigned areas.
- Sweep, mop, vacuum, dust, and polish floors, furniture, fixtures, and other surfaces.
- Clean glass doors, windows, mirrors, and other visible surfaces.
- Maintain cleanliness of employee areas, housekeeping offices, and back-of-house spaces as assigned.
- Empty trash and recycling containers and dispose of waste according to hotel procedures.
- Monitor public areas throughout the shift and address cleanliness issues promptly.
- Ensure cleaning supplies and equipment are properly stored and maintained.
Housekeeping Support
- Assist room attendants and housekeeping staff with linen, towels, and supply distribution.
- Remove dirty linen and transport it to designated laundry areas.
- Deliver clean linen, guest supplies, and housekeeping items to assigned locations.
- Assist with deep cleaning, special projects, and seasonal cleaning as directed.
- Help prepare guest rooms for occupancy when needed.
- Assist with moving furniture and setting up rooms or public areas as requested.
- Respond to housekeeping requests from guests and hotel staff in a timely manner.
Guest Service
- Respond courteously and professionally to guest requests.
- Assist guests with directions and general hotel information when appropriate.
- Report guest concerns or complaints to the appropriate supervisor.
- Maintain guest privacy and follow hotel security procedures.
- Provide friendly, helpful service that supports a positive guest experience.
Safety and Compliance
- Follow all hotel safety procedures and housekeeping standards.
- Properly use and handle cleaning chemicals and equipment.
- Maintain caution signs and barriers when cleaning wet floors or other hazardous areas.
- Immediately report maintenance issues, damages, safety hazards, and equipment problems.
- Follow proper procedures for lost and found items.
- Maintain a safe and organized work environment.
General Responsibilities
- Maintain a professional appearance and courteous attitude.
- Follow company policies, procedures, and attendance expectations.
- Work cooperatively with housekeeping, maintenance, front desk, and other hotel departments.
- Assist with additional housekeeping or hotel duties as assigned by management.
- Perform other duties as needed to support hotel operations.
Work Environment This position works primarily in hotel public areas, guest hallways, housekeeping areas, laundry areas, and other hotel spaces. The employee may be exposed to cleaning chemicals, wet floors, varying temperatures, and other typical hotel working conditions.
Celebrating more than 70 years of hospitality, Best Western Hotels & Resorts is an award-winning global family of hotels located in over 100 countries and territories that offers accommodations for all types of travelers. Best Western Hotels & Resorts offer a different kind of work atmosphere, a place where everybody pulls together around a common goal. In fact, helping one another is at the heart of our organization, which began as an informal referral system in 1946 among member hotels focused on the idea of "member helping member." Today, our more than 1,000 corporate employees carry on that tradition of helping members – and each other – succeed.