Job Duties:
- Knows spa treatments and spa treatment rates.
- Answering the phone and making guest appointments
- Transferring Calls to Resort and taking accurate messages
- Giving Tours of the Spa Facility
- Checks in and greets arriving guests.
- Coordinates spa room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell spa products and to promote other spa services.
- Knows daily activities taking place in the spa.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains customers’ privacy.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Ability to communicate with public, spa staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Skilled in the use of front office equipment.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays.
Esthetician
Job Duties:
- Knows spa treatment protocol and preforms facials, body treatments, waxing, and makeup application.
- Performs daily housekeeping duties to maintain a clean and sanitary work space
- Coordinates spa room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell spa products and to promote other spa services.
- Knows daily activities taking place in the spa.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Maintains customers’ privacy.
- Maintains a high level of professional appearance and demeanor.
Performs other duties as assigned
Celebrating more than 70 years of hospitality, Best Western Hotels & Resorts is an award-winning global family of hotels located in over 100 countries and territories that offers accommodations for all types of travelers. Best Western Hotels & Resorts offer a different kind of work atmosphere, a place where everybody pulls together around a common goal. In fact, helping one another is at the heart of our organization, which began as an informal referral system in 1946 among member hotels focused on the idea of "member helping member." Today, our more than 1,000 corporate employees carry on that tradition of helping members – and each other – succeed.