SUMMARY Manage a statewide team of intensive care coordinators who provide wraparound services for youth in the community. Ensure the delivery of the High Fidelity Wraparound model to fidelity while meeting or exceeding all census goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Recruitment & Onboarding
- Assist in recruiting and hiring Intensive Care Coordinators.
- Ensure completion of onboarding, required trainings, and agency compliance.
- Staff Supervision
- Create and implement KPI’s and IP’s to meet program requirements/goals
- Provide weekly individual supervision to all staff, utilizing Shineforth’ s standard supervision agendas; minimum one in person individual supervision a month; group supervision in person minimum quarterly in person
- Ensure all staff are maintaining a full case load throughout the year (FTE-8 minimum; pt 5 minimum)
- Utilize census projection document plan to ensure all staff are at their caseload compacity throughout the year
- Co-Facilitate a collaborative group meeting with the FSP supervisor for all ICC and FSP staff every sixx months.
- Provide positive, responsive performance management, including evaluations and employee development.
- Direct performance management to ensure timely supervision and growth.
- Identify areas of strength and areas of growth for each staff
- Ensure documentation is completed that reflects best practices
- Utilize the program census projection process to ensure all caseloads are at capacity based on program projections. FTE (8 cases minimum) PT (5 cases minimum).
- Coach ICCs to utilize the High Fidelity Wraparound model of care
- Program Management
- Utilize the program census projection process to ensure all census goals are met.
- Manage incoming referrals and match intakes to appropriate ICCs.
- Support program marketing needs for localities (ensure regional staff have clear expectations for marketing the program).
- Contact ICCs regarding missing documentation and follow up to ensure compliance.
- Monitor completion of HFW fidelity and outcomes tools by ICCs and families.
- Orient new ICCs to Wraparound process through shadowing, initial visits, and resource introductions.
- Participate in ongoing HFW coaching and training as prescribed by VWIC.
- Collaborate with the Family Support Partner supervisor to ensure services are provided to all eligible families
- Meet all revenue projections for the program and manage the expenses.
- Utilize the census projection processs to ensure caseloads are full throughout the year to meet the monthly revenue expectations.
- Review and assess monthly management report to ensure revenue is met.
- Provide “on-call” responsibilities in response to after-hours emergencies as assigned by the TFC program.
RESPONSIBILITIES OF ALL EMPLOYEES
- Support all functions that attain and maintain accreditation and compliance with regulatory agencies.
- Promote innovative and flexible services that are responsive to the strengths and needs of individuals, families, and communities; practices a team-centered approach; encourages the development of the fullest potential in both the people we serve and ourselves. Encourage teamwork by volunteering to help other with their duties as needed.
- Complete job duties with minimal supervision.
- Complete requirements for all in-service trainings and programs. Participates in appropriate professional development programs to attain and maintain competency.
- Exhibit regular and punctual attendance and arrives to meetings on time.
- Report any (and if possible, provide intervention for) incident of abuse or potential abuse involving children to the appropriate supervisor and appropriate authorities.
EDUCATION AND/OR EXPERIENCE
Master’s degree in psychology, counseling, or social work. Must be licensed eligible or hold an active license in Virginia in the field of counseling, psychology, or social work. Must have at least 4 years experience in children’s mental health. Experience in High Fidelity Wraparound and crisis stabilization is preferred.