Regional Family Support Partner Supervisor

SUMMARY Hire, onboard, and guide Parent Support Partners (FSPs) through program processes. Provide supervision for regional FSPs and offer peer support to families by assisting parents with engagement, advocacy, and connection to resources. Ensure families understand the Wraparound process and build resiliency. Provide an intensive level of support for families of youth with mental health challenges. FSPs must have experience as a parent/caregiver of a youth with complex emotional or behavioral health needs. Because of their lived experience, FSPs are able to deeply engage with families, earning their respect and developing a trusting relationship. The lived experience of FSPs also makes them excellent keepers of information regarding resources in the community, a vital trait for the mission of increasing a family’s natural supports.

ESSENTIAL DUTIES AND RESPONSIBILITES include the following. Other duties may be assigned.

Regional Supervisory Responsibilities

• Recruitment & Onboarding
• Assist in recruiting and hiring Family Support Partners.
• Ensure completion of onboarding, required trainings, and agency compliance.
• Staff Supervision
• Create and implement KPI’s and IPs to meet program requirements/goals
• Provide individual supervision bi-weekly (In Person every other month) and group supervision monthly (quarterly in person), using the Shineforth’s supervision agendas.
• Co-Facilitate a collaborative in-person meeting with the ICC supervisor for all ICC and FSP staff every six months.
• Provide positive, responsive performance management, including evaluations and employee development.
• Direct performance management to ensure timely supervision and growth.
• Identify areas of strength and areas of growth for each staff
• Ensure documentation is completed that reflects best practices
• Utilize the census projection process to ensure all caseloads are at capacity based on program projections
• Coach FSPs to utilize Peer Recovery Specialist and High Fidelity Wraparound models of care
• Program Management
• Utilize the census projection process to ensure all census goals are met
• Manage incoming referrals and match intakes to appropriate FSPs.
• Support program marketing needs for localities.
• Contact FSPs regarding missing documentation and follow up to ensure compliance.
• Monitor completion of HFW fidelity and outcomes tools by FSPs and families.
• Orient new FSPs to Wraparound process through shadowing, initial visits, and resource introductions.
• Participate in ongoing HFW coaching and training as prescribed by VWIC.
• Collaborate with the Intensive Care Coordination supervisor to ensure services are provided to all eligible families.

Direct Work with Families

• Family Engagement & Support
• Serve as a consultant to families navigating Virginia behavioral health systems and community resources.
• Collaborate with Intensive Care Coordinators to provide High Fidelity Wraparound care.
• Build trust through confidential, respectful, and non-judgmental relationships.
• Listen and validate family perspectives, feelings, and values.
• Coaching & Advocacy
• Mentor and coach families to act on strengths and build resiliency.
• Teach and model effective communication, conflict resolution, and problem-solving.
• Empower families to advocate for themselves and be viewed as equals with professionals.
• Help families understand diagnoses, treatment options, and services.
• Skill Building & Emotional Support
• Support parents in maintaining hope and using community resources.
• Teach skills for positive parenting and sustaining emotional and physical well-being.
• Participate in support services such as groups and family activities.
• Wraparound Process
• Assist youth, families, and teams in strengths and needs discovery.
• Promote strength-based strategies and shared decision-making.
• Provide parent perspective in program development, event planning, and meetings.

Training Requirements

• Successfully complete training in:
• High Fidelity Wraparound
• Peer Recovery Specialist
• Community resources

EDUCATION and/or EXPERIENCE

High school diploma and some college preferred. Must be the biological or adoptive parent or person in the parent role who has been the primary caregiver of a child with emotional, behavioral or mental health challenges is required. Must have experience navigating the Virginia behavioral health systems with their child. At least one year experience with wraparound interventions or in family partnership meetings. Supervisory or coaching experience preferred. Must have the ability to articulate the experience and appropriate perspective of a parent/caregiver of a child with complex involving mental health needs and provide support to other families with similar challenges. Must be able to engage and collaborate with people from diverse backgrounds while maintaining a non-judgmental attitude towards families and professionals.