🌊 Who We Are
At Seaside Plumbing, we’re not just fixing plumbing - we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.
We believe:
- Service should feel human, not transactional
- Customers should feel heard, cared for, and taken seriously
- Leadership should be present, supportive, and accountable
- And a career here can be something you’re proud of - not just something you do
We’ve built a company where people grow, customers trust us, and the bar is set high.
⚠️ Let’s Be Clear (Read This First)
This is not for everyone.
This is not just a support role. This is not sitting back and observing.
This is a high-performance leadership role where:
- Coaching matters
- Accountability matters
- Execution matters
You will be in the middle of the action - supporting the team, driving performance, and stepping into leadership.
If you’re not ready to lead, give feedback, and take ownership of results - this is not the place for you.
👉 We are where the best come to become elite - and this is a pathway into leadership.
📞 What You’ll Do
As an Assistant Call Center Manager at Seaside, you will:
- Support and coach Customer Service Representatives and Dispatchers
- Assist with daily call center and dispatch operations
- Help ensure the schedule is full and optimized daily
- Monitor call quality and provide real-time feedback for quality control and quality assurance
- Reinforce call scripts and booking processes
- Assist in training and onboarding new team members
- Track and support team performance (booking %, call quality, etc.)
- Step in as acting manager when needed
- Communicate expectations and connect performance to results
- Keeping up with documentation, updating, and implementation of SOPs
💪 What Success Looks Like Here
- The team is booking efficiently and performing at a high level
- Calls are handled with empathy, urgency, and professionalism
- Coaching leads to measurable improvement
- The schedule stays full and optimized
- Team members feel supported and challenged
- You take ownership of team performance - not just your own
🧠 What Makes This Role Different
This is not just a call center role.
We invest heavily in:
- Leadership development
- Coaching and performance systems
- Creating strong, confident teams
You won’t just support a team here - 👉 You’ll help lead one and grow into full leadership.
💰 Compensation & Benefits
We believe great people deserve to be taken care of.
- Competitive pay: $25-27/hour (based on experience and performance)
- 100% paid health, dental, and vision (for you AND your family)
- $15,000 company-paid life insurance
- 401(k) with 4% match
- Profit sharing
- Paid vacation, sick time, and holidays
- Gym membership
- Ongoing leadership and professional development
👉 Very few companies offer what we offer. We mean that.
🧩 Who This Is For
This role is a great fit if you:
- Have experience in call center, dispatch, or customer service environments
- Enjoy coaching and helping others improve
- Are organized, detail-oriented, and proactive
- Communicate clearly and confidently
- Want to grow into a leadership role
🚫 Who This Is NOT For
This is NOT a fit if you:
- Avoid giving feedback or holding others accountable
- Struggle in fast-paced environments
- Prefer working independently without team responsibility
- Lack urgency or follow-through
- Want a low-pressure role
📍 Location
- This is an in-person position operating out of Bishopville, Maryland
🌅 Our Mission
Bring brightness today.
Unlock the potential of tomorrow.
💙 Our Values
These values aren't just words on a wall - they guide our decisions, shape our culture, and set the standard for how we work together.
- Ownership - Take initiative. Own the outcome. Leave it better than you found it.
- Empathy - Lead with humanity, care and understanding.
- Courage - Embrace discomfort. Do the hard things. Growth follows.
- Gratitude - There is always something to be grateful for. Find it. Share it.
- Authenticity - Be your weird self and respect that in others. You shine brighter that way.
🔥 Final Word
There are easier roles out there.
But if you’re looking for:
- Growth
- Leadership opportunity
- A team that actually cares
- And a clear path to the next level
👉 This might be it.
📩 Apply Now
If you’re ready to step into leadership and make a real impact, we’d love to meet you.
Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.