Purpose: The Service Operations Assistant is results-driven with experience managing day-to-day operations and logistics for technical service teams. Skilled in customer communication, scheduling appointments, and managing service requests to ensure smooth workflows. Proficient in handling invoicing, coordinating across multiple departments, and supporting team efficiency and client satisfaction.
Responsibilities:
- Assist with the day-to-day operations of the Service team.
- Coordinate service requests, appointments, and schedules.
- Communicate with customers regarding service inquiries, updates, and issues.
- Prepare and send invoices
- Coordinate with technicians, field and other departments on scheduling
- Help with reports related to invoices, leaks and contracts
- Assist with scheduling
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
Requirements
Competencies:
Scheduling & Operations Management
- Service Coordination & Dispatching: The ability to effectively assign tasks, manage complex appointment calendars, and optimize field routes for technicians.
- Time Management & Prioritization: Successfully juggling shifting timelines, urgent leak calls, and routine service requests without dropping ongoing tasks.
- Workflow Optimization: Assisting with the daily mechanics of a service team to ensure smooth, uninterrupted team output.
Communication & Stakeholder Relations
- Customer Management: Managing client expectations, answering inquiries calmly, and translating technical updates into easy-to-understand language.
- Cross-Departmental Collaboration: Acting as the main bridge between field technicians, internal departments, and office leadership to ensure alignment.
- Conflict Resolution: De-escalating issues when customers face service delays, property leaks, or billing discrepancies.
Administration
- Basic Administration: Precision in compiling service data, preparing accurate invoices, and tracking client billing status.
- Attention to Detail: Verifying that the details on service contracts, schedule bookings, and invoices match exactly to avoid costly operational mistakes.
Education and Experience:
Required:
? Onsite in Bloomfield, CT ? High school diploma with (3) years’ experience ? Strong interpersonal, verbal, and written communication skills.
Preferred:
? Associates degree in a finance related field