Job Summary:
Responsible for assisting casino guests with player card enrollment and players club services by ensuring guests receive friendly and efficient customer service.
Shift Availability:
- Day Shift: 2:30 PM - 11:30 PM
- Swing Shift: 4:30 PM - 1:00 AM
Supervisory Responsibilities:
Duties/Responsibilities:
- Enrolls new casino guests in Players club rewards program
- Promote the success of the Players Club by explaining the program to guests and demonstrating the value and benefits of the club.
- Knowledgeable of all casino and hotel marketing and non-marketing events
- Works with VIP services to better serve guests and resolving guest concerns or complaints when necessary
- Assists in execution of promotions, programs and drawings as requested by Marketing
- Provides general event and Entertainment support as directed by Marketing
- Attends and participates in marketing related events
- Performs all other duties as assigned
Minimum Education and Experience Requirements:
- High school diploma or equivalent
- Must be at least 21 years of age.
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills.
- Excellent organizational skills, with particular attention to quality and detail.
- Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
- Willing to represent the company core values of Fun, Service, Integrity and Respect at all times
- Possess a positive attitude that encourages participation and enthusiasm by others
- Be comfortable speaking in public, approaching and interacting with guests
- Have a strong knowledge of company culture
- Ability to communicate effectively with team members and guests
- Dependable and self-motivated
- Ability to work flexible shifts and days of the week, including nights, holidays and weekends
Certifications, Licenses, and/or Registrations:
- Gaming license/registration as required by the Virginia Lottery.
Physical Requirements:
- Regularly required to see, talk and hear; use hands and finger, handle, or feel and reach with hands and arms; stand and walk
- Must occasionally lift up to 25 lbs
- Frequently required to stoop, crouch or kneel
- Ability to interact with others while maintaining a courteous and positive demeanor
- Must be able to remain in a stationary position for a majority of an entire shift
- Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 10 lbs, twist at the waist and shoulders and have finger/hand dexterity to maneuver on a computer keyboard, office machinery and other tools
- Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.