Job Summary:
Supervises all activities related to the day-to-day operational activities of the slot department including slot services and the installation, maintenance, and repair of slot equipment on the casino floor.
Available Shift:
- Grave Shift- 10:00 PM to 6:00 AM.
Supervisory Responsibilities:
- Yes. Will work in conjunction with the Slot Technical Manager and oversee the Slot Technical Team.
Duties/Responsibilities:
- Supervises the performance of maintenance and repair of slot machines, slot machine parts, and other gaming related equipment.
- Responsible for installation, movement, and removal of gaming related equipment.
- Perform all types of diagnostics and repairs to correct mechanical, electrical, and electronic failures to the board level.
- Read and identify components within schematics.
- Operate hand tools, soldering equipment, electrical test equipment, and other equipment as needed.
- Perform slot machine RAM clears/key chip and set-up of options as needed.
- Respond to repair and troubleshooting requests from slot operations and other departments
- Communicates and coordinates activities with various departments, state agencies, and vendors.
- Maintains a constant awareness of services, promotions, and events offered by Rivers Casino Portsmouth and informs guests.
- Maintain knowledge of and ensure full compliance of state or internal regulations.
- Maintains proper gaming logs in order to comply with state or internal regulations.
- Ensures the safety and security of all guests and team members.
- All other duties as assigned.
Knowledge, Skills, and Abilities:
- Ability to communicate in English verbally and in written format with Team members and guests.
- The ability to interpret and follow instructions from technical manuals.
- The ability to maintain discretion in handling confidential information.
- The team member must be able to operate a personal computer system.
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals.
- A thorough knowledge of repair and maintenance procedures, slot machine installation, table games equipment repair, and maintenance.
- A thorough knowledge of casino management systems.
- Ability to consistently work with hand tools and electrical equipment.
- Ability to work flexible shifts and days of the week, including holidays.
Minimum Education and Experience Requirements:
- Must be 21 years of age or older
- High school diploma or equivalent
- 1-2 years of casino technician experience and/or 2 years of related technician experience
- 1-2 years supervisory experience
- A related Associate’s Degree or technical certification preferred
Certifications, Licenses, and/or Registrations:
- Gaming license/registration as required by jurisdiction(s).
Physical Requirements:
- The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.
- The team member is required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally, with assistance.
- Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust