Partner with our dedicated recruitment team for exclusive access to this 12-month contract-to-hire opportunity.
Our client, an innovative leader in specialized information services, is seeking a motivated professional to join their collaborative, growth-focused team. If you are a proactive problem-solver passionate about delivering exceptional support, this is your chance to develop in-demand skills and make a tangible impact. Enjoy a 100% remote work environment with a stable Monday-Friday, 8:00 AM–5:00 PM schedule.
Your Opportunities for Impact
- Drive Client Success: Provide comprehensive application troubleshooting and support to internal teams and external customers via phone, live chat, and email.
- Optimize Resolutions: Leverage your analytical skills to identify issue origins, conduct research, and promptly resolve operational challenges.
- Collaborate Cross-Functionally: Partner with business stakeholders to spearhead specialized procedural solutions and drive escalated issues to closure.
- Innovate & Improve: Actively contribute to team knowledge-sharing and documentation, streamlining processes to reduce recurring technical inquiries.
Essential Qualifications & Skills
- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience troubleshooting product issues and collaborating cross-functionally to resolve technical or operational challenges.
- strong proficiency in the Microsoft Office Suite.
- Familiarity with CRM applications (e.g., Salesforce) is highly preferred.
- Excellent interpersonal, analytical, and written/verbal communication skills to effectively articulate complex solutions.
Why This is Your Next Great Opportunity
- Competitive Pay: $21.34 per hour.
- Work-Life Balance: 100% Remote (Based out Texas) with a predictable M-F, 8:00 AM - 5:00 PM schedule.
- Career Growth: A 12-month assignment with potential to convert to permanent, offering a clear pathway for advancement.
Take the decisive next step in your career! Apply today, and our supportive recruitment experts will champion your application, providing guidance and advocacy throughout the entire hiring journey.
salary: $19 - $21.34 per hour shift: First work hours: 8 AM - 5 PM education: Bachelors
Responsibilities
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Skills
- Customer Service Rep
- Salesforce
- MS Office
- troubleshooting product issues
- live chat
- Customer Service
- Telephone Etiquette
- Active Listening
- Customer Relations
- Customer support
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
