Customer Service Representative
Location: Tustin, CA (Onsite)
Position Type: Full-Time, Temp-to-Hire
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Compensation: $22.00 – $24.00 / hour
Position Overview We are seeking an experienced and detail-oriented Customer Service Representative with routine Oracle NetSuite expertise to join our Operations team. This role serves as a key operational link between clients and fulfillment teams, driving end-to-end order execution, database management, and prompt client communication in an active environment.
Key Responsibilities
- Order Processing & Data Integrity: Manage high-volume order entry and fulfillment workflows using Oracle NetSuite; verify pricing, part numbers, billing terms, and shipping requirements from email, phone, and EDI requests.
- Client Support & Relationship Management: Deliver prompt, professional phone and written support for domestic and international accounts regarding order status, stock availability, and lead times.
- Discrepancy Resolution: Research and resolve fulfillment delays, shipping issues, and invoice discrepancies; process RMAs, replacements, credits, and refunds per corporate guidelines.
- Cross-Functional Coordination: Collaborate daily with warehouse, logistics, and finance teams to clear order holds, confirm inventory allocations, and expedite shipments.
- Records Governance: Maintain accurate account records, shipping specifications, and communication logs within NetSuite.
Qualifications
- NetSuite Experience (Required): Direct, practical experience utilizing Oracle NetSuite for order processing, billing lookup, and account maintenance.
- Experience: 2+ years of customer service, order entry, or sales operations experience, preferably within distribution, manufacturing, or corporate operations.
- Computer Skills: Skilled with Microsoft Office (specifically Excel and Outlook) alongside rapid, accurate alphanumeric data entry.
- Core Competencies: Clear verbal and written communication etiquette, analytical problem-solving abilities, and the capacity to prioritize effectively in an evolving workflow.
- Education: High school diploma or equivalent required.
salary: $22 - $24 per hour shift: First work hours: 8 AM - 5 PM education: High School
Responsibilities
Job Responsibilities
- Order Processing & Data Integrity: Accurately execute end-to-end sales order management using Oracle NetSuite, verifying pricing, item numbers, payment terms, and delivery schedules across email, phone, and EDI channels.
- Customer Relationship Management: Serve as the primary operational point of contact for domestic and global accounts, delivering high-level support on product availability, lead times, and order tracking.
- Issue Resolution & Account Reconciliation: Investigate and resolve shipment discrepancies, backorders, and billing inquiries; manage the RMA lifecycle by generating credit memos, replacements, and refunds per corporate policy.
- Cross-Departmental Alignment: Partner with supply chain, warehouse, and finance teams to clear order holds, verify stock allocations, and expedite time-sensitive deliveries.
- Records Governance & Process Optimization: Maintain meticulous customer records and interaction logs within NetSuite while identifying system and workflow improvements to drive fulfillment efficiency.
Skills
- Active Listening
- Telephone Etiquette
- Customer support
- Customer Service
- CUSTOMER ORDERS/SALES
- ERP
- Netsuite
- Customer Relations
- Data Entry
- Basic Computer Skills
- Adapting to Change
- Typing Skills
- Billing Inquiries
Qualifications
- Years of experience: 0 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.