Love problem-solving but want to get paid for the extra value you create? We are looking for high-energy call center pros to deliver top-tier merchant support while unlocking unlimited monthly bonus potential. If you thrive in high-volume environments and know how to turn service calls into revenue, click below to join a fast-growing FinTech leader! salary: $50,000 - $60,000 per year shift: First work hours: 9 AM - 6 PM education: Associate Responsibilities Our client is seeking a high-energy, resilient Customer Service Representative to join their fast-paced call center team. This is a high-volume, performance-driven position that combines merchant support with upsell and cross-sell opportunities. You will manage 150+ inbound/outbound calls per day, supporting existing business owners with credit card processing systems, POS terminals, fee structures, and account optimization. The ideal candidate thrives in a high-tempo environment, stays calm under pressure, and actively identifies revenue opportunities during service interactions. Key Responsibilities Manage Call Volume: Handle 150+ inbound and outbound calls daily, resolving merchant questions efficiently while keeping average handle times low Technical & Account Support: Assist business owners with POS equipment troubleshooting, payment gateway setups, monthly statement reviews, and fee inquiries Generate Commission Income: Identify account upgrade opportunitiessuch as adding gift card programs, next-day funding, updated hardware, or new processing solutionsto earn uncapped commissions Merchant Retention: Mitigate account cancellations by resolving high-friction issues, explaining complex billing structures clearly, and offering competitive account adjustments Data Logging: Accurately document every customer interaction and update record statuses within the CRM in real time The essential functions of this role include: working in a smoke free environment Skills Follow-up Active Listening Telephone Etiquette Empathy Interpersonal Sensitivity CRM CUSTOMER ORDERS/SALES Customer Service Typing Skills Basic Software Skills Customer support Client Service Documentation Call Center Support High Volume Payment Processing Merchant Services Upselling Qualifications Years of experience: 0 years Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.