Field Technician SupervisorQuest International | Irvine, California Pay: $32.00–$43.27 per hour DOE Employment: Full-Time, Temp-to-Hire Location: Irvine, CA - 100% Onsite Schedule: Monday–Friday, 8:00 AM–5:00 PM About the Role Quest International is hiring a Field Technician Supervisor to lead field technicians, scheduling, dispatch, customer escalations, and daily service operations. This is a hands-on field service leadership role, not a traditional IT helpdesk or call-center supervisor position. What You'll Do
- Supervise field technicians and daily service operations
- Manage technician scheduling, dispatch, routing, and assignments
- Monitor service calls, backlogs, response times, and technician workloads
- Resolve customer and operational escalations
- Track KPIs, SLAs, productivity, and technician utilization
- Coach and support technicians and dispatch staff
- Maintain accurate service records and operational reports
- Improve scheduling efficiency and customer service performance
Pay Levels Level I - $32.00–$35.00/hour
- BS/BA degree or equivalent directly relevant experience
- About 3–4 years of field service, technical repair, dispatch, or service operations experience
- About 1+ year of lead, scheduling, dispatch, or technician-coordination experience
- Hands-on technical or field service background
Level II - $35.00–$39.00/hour
- BS/BA degree or equivalent directly relevant experience
- About 5–7 years of field service or technical service experience
- About 2–3 years of supervisory or field service leadership experience
- Direct technician supervision, dispatch, scheduling, KPI, SLA, and customer escalation experience
Level III - $39.00–$43.27/hour
- BS/BA degree or substantial equivalent directly relevant experience
- About 8+ years of field service or technical service experience
- 3+ years of direct supervisory or service operations leadership experience
- Experience managing multiple technicians, territories, or complex service operations
- Strong KPI, SLA, technician performance, dispatch, and escalation ownership
What You Need to Qualify
- BS/BA degree or equivalent directly relevant professional experience
- Hands-on field service, equipment maintenance, or technical repair experience
- Experience supervising or coordinating field technicians
- Experience with scheduling, dispatch, routing, and work assignments
- Experience handling customer escalations
- Experience with CRM, ERP, ticketing, dispatch, or field service systems
- Strong leadership, communication, organization, and problem-solving skills
- Ability to work onsite in Irvine, Monday–Friday, 8:00 AM–5:00 PM
Preferred Experience
- Medical equipment
- Electro-mechanical equipment
- Professional A/V systems
- Equipment installation and repair
- Multi-territory field service
- SLA and KPI management
- Technician utilization and performance management
Compensation
Starting pay is based on the combination of education, years of directly relevant field service experience, years of leadership experience, technical background, and scope of responsibility. A degree alone does not determine placement within the pay range.
Benefits
Eligible employees may receive medical, dental, vision, life insurance, disability coverage, Flexible Spending Accounts, and career development opportunities. Benefits are subject to applicable plan eligibility and HR confirmation. Ready to Start Your Quest? If you enjoy leading technicians, solving service problems, and improving field operations, we'd love to hear from you. Quest International, Inc. www.questinc.com Quest International is an Equal Opportunity Employer.