Quest International | Field Service Dispatch Supervisor – Irvine, CATechnician Scheduling | Field Service Operations | Team Leadership Location: Irvine, California Pay: $32.00–$43.27 per hour, depending on experience Employment: Full-Time, Temp-to-Hire Work Arrangement: 100% Onsite Schedule: Monday–Friday, 8:00 AM–5:00 PM Lead the Team Behind Our Field Service Operations Quest International is hiring an experienced Field Service Dispatch Supervisor to oversee daily technician scheduling, dispatch, routing, service coordination, and operational performance. We are looking for someone who understands field service from firsthand experience and has successfully supervised the scheduling and dispatch of technicians working at customer locations. You will help ensure technicians receive the right assignments, customers receive timely service, and operational priorities stay on track. This is an onsite operations leadership role in Irvine, not a traveling technician or IT helpdesk position. What You'll Do
- Supervise daily field technician dispatch and scheduling operations.
- Coordinate technician assignments across multiple customer locations.
- Manage dispatch boards, technician routing, workloads, and changing service priorities.
- Assign service calls based on technician availability, location, technical capabilities, and customer needs.
- Monitor open work orders, service tickets, and scheduling backlogs.
- Resolve technician scheduling conflicts, customer escalations, and service delays.
- Track service-level agreements (SLAs), response times, technician utilization, and operational KPIs.
- Provide leadership, coaching, and performance feedback to dispatch and field-service personnel.
- Communicate with technicians, customers, technical support, and management.
- Maintain accurate service records, schedules, and operational reports.
- Identify opportunities to improve service efficiency, scheduling accuracy, and customer satisfaction.
Required Qualifications
- At least 3 years of direct experience supervising field technician dispatch, routing, scheduling, or related field-service operations.
- Previous hands-on field-service experience involving customer-site equipment installation, maintenance, troubleshooting, or repair.
- Demonstrated experience supporting and coordinating mobile technicians working at customer locations.
- Experience managing technician assignments, dispatch boards, service priorities, and workload distribution.
- Familiarity with field-service management software, dispatch platforms, CRM, ERP, or service ticketing systems.
- Ability to manage customer escalations and competing service priorities.
- Understanding of operational performance metrics, including SLAs, response times, and technician productivity.
- Strong communication, leadership, organizational, and problem-solving skills.
- Ability to work onsite in Irvine, Monday through Friday, 8:00 AM–5:00 PM.
Relevant leadership and hands-on technical experience are essential. Preferred Qualifications
Experience in the following areas is especially valuable:
- Medical or biomedical equipment field service.
- Industrial equipment maintenance.
- Electronics and electromechanical equipment repair.
- Professional audio/visual equipment installation and service.
- OEM technical support and field operations.
- Multi-territory field-service dispatch.
- Scheduling optimization and route management.
- Technician coaching and performance management.
- Excel reporting and service performance improvement.
Previous biomedical experience is not required if you have relevant hands-on field-service and technician-dispatch leadership experience. What Success Looks Like
A successful supervisor will:
- Keep technician schedules accurate and customer appointments on track.
- Ensure the right technician is assigned to the right service request.
- Respond quickly when schedules change or service issues arise.
- Maintain clear communication between technicians, customers, and internal teams.
- Improve technician utilization, service response times, and operational performance.
Compensation and Benefits $32.00–$43.27 per hour, depending on relevant experience and qualifications.
Eligible employees may have access to benefits including:
- Medical, dental, and vision insurance.
- Life and AD&D insurance.
- Short-term and long-term disability coverage.
- Healthcare and dependent-care flexible spending accounts.
- Supplemental insurance programs.
- Professional development and leadership opportunities.
Benefit availability, eligibility, enrollment requirements, and coverage dates are governed by applicable plan documents, including during the temp-to-hire period. About Quest International For more than 40 years, Quest International has provided equipment repair, field service, maintenance, logistics, and technical support solutions to medical equipment manufacturers, healthcare organizations, OEMs, and technology companies. We value technical expertise, operational accountability, customer satisfaction, and continuous improvement. Ready to Lead Field Service Operations? If you have firsthand field-service experience and a proven background supervising technician scheduling, dispatch, routing, and service performance, we encourage you to apply. Quest International, Inc. www.questinc.com Quest International is an Equal Opportunity Employer.