Field Service Team Leader- Grid Automation: On behalf of our Engineering & Science client, Procom is searching for a Field Service Team Leader- Grid Automation for a full-time role.Field Service Team Leader- Grid Automation - Job Description: Seeking a Field Service Team Leader to support the Grid Automation business across North America. In this role, you will manage and develop a team of Service Engineers while overseeing the delivery of field service, commissioning support, troubleshooting, maintenance, repair, modernization, and customer support activities.Field Service Team Leader- Grid Automation - Responsibilities: • Manage, coach, and develop a team of Service Engineers and support personnel across field service activities. • Oversee day-to-day service operations to deliver safe, high-quality, and cost-effective solutions. • Plan and coordinate field service, commissioning, maintenance, troubleshooting, repair, and modernization activities. • Allocate resources effectively to support customer commitments and operational priorities. • Monitor performance metrics and drive operational excellence initiatives across the service organization. • Support customer meetings, escalation management, and strategic account engagements. • Partner with Sales to identify new service opportunities and strengthen customer relationships. • Promote continuous improvement through service performance reviews, customer feedback, and key performance indicators. • Ensure compliance with applicable external and internal regulations, procedures, and guidelines. Field Service Team Leader- Grid Automation - Mandatory Skills: • Bachelor’s degree in Engineering, Electrical Engineering, Automation, Telecommunications, or a related field. • Minimum 5 years of experience leading or managing a service-related organization. • Experience with automation, protection, control, communications, or similar technical systems. • Demonstrated experience managing multi-disciplinary teams. • Strong financial and business acumen, including experience with P&L responsibility. • Excellent customer relationship management and communication skills. • Knowledge of safety, compliance, and quality standards within industrial or utility environments. Field Service Team Leader- Grid Automation – Nice-to-Have Skills: • Experience supporting field service organizations, technical teams, or customer-facing operations. Field Service Team Leader- Grid Automation – Assignment Length: This is a permanent position.Field Service Team Leader- Grid Automation - Start Date: ASAP.Field Service Team Leader- Grid Automation - Assignment Location: Open to remote
