Job Title: Senior CSR / Project Manager – Large Format Printing Location: Proximity to Melville NY (In-Office) Schedule: Monday – Friday | 8:30 AM – 5:00 PM Compensation: $75,000 – $90,000 / year (Based on experience) Position Type: Direct-Hire / Full-Time
Company Overview:
Leading, premier commercial print and visual communications provider specializing in high-end, custom large-format graphics, retail displays, and architectural signage. We are seeking an experienced Large Format Print Project Manager / CSR to join our elite production team.
Position Summary:
The Senior CSR / Project Manager acts as the vital bridge between our clients, sales leadership, and internal production teams. You will own the full project lifecycle - from initial order intake and job ticket creation to production tracking, vendor coordination, and final shipping. This role requires deep, hands-on knowledge of large-format print substrates, equipment, and production processes to ensure accurate specs, smooth workflows, and on-time delivery in a fast-paced manufacturing environment.
Key Responsibilities:
- Order Intake & Job Engineering: Receive incoming client requests, analyze specifications, and generate detailed, accurate job tickets for prepress, press, and finishing teams.
- End-to-End Project Management: Track job progress from intake through production, finishing, fulfillment, and shipping to guarantee 100% on-time delivery and accuracy.
- Cross-Functional Liaison: Serve as the primary point of contact between clients, internal production staff, outside vendors, and sales account managers to ensure flawless execution.
- Client & Account Relations: Build strong, trust-based relationships with key accounts through proactive updates, quick issue resolution, and clear technical communication.
- Quality & Material Verification: Utilize extensive knowledge of large-format substrates, vinyls, rigid media, inks, and finishing methods to review proofs, catch specs errors early, and troubleshoot job challenges.
- Vendor & Logistics Coordination: Coordinate with outside vendors, specialized trade partners, and freight carriers to manage external production and delivery schedules efficiently.
Qualifications & Skills:
- Industry Experience: Minimum 3–5+ years of Customer Service (CSR), Account Management, or Project Management experience specifically within the Large-Format / Wide-Format Printing Industry (Required).
- Technical Knowledge: Deep working knowledge of large-format printing processes (UV, Solvent, Latex, Dye-Sublimation), substrate types (rigid media, vinyl, fabric, banner), and finishing techniques (CNC routing, laminating, seam-welding, grommeting).
- Project Management Skills: Exceptional organizational ability with a track record of managing high volumes of active job tickets simultaneously in a deadline-driven setting.
- Communication & Math: Excellent written and verbal communication skills, strong interpersonal presence, and solid mathematical/measuring skills for calculating job dimensions, square footage, and yield.
- Tech-Savvy: Proficient with Print MIS / ERP systems, Microsoft Office Suite, and digital file submission standards.
What We Offer:
- Top-tier industry compensation: $75,000 – $90,000/year
- Consistent, full-time schedule (Monday–Friday, 8:30 AM – 5:00 PM)
- Full benefits package (Health, Dental, Vision, Retirement options)
- Career growth and stability within a booming, modern production facility
Compensation / Pay Rate (Up to): $75,000.00 - $90,000.00