Bilingual Front Office Receptionist / Intake Assistant (English/Spanish) Location: Walnut Creek, CA (On-site) Employment Type: Full-Time (contract position) Compensation: $22.00 – $25.00/hour About PrideStaff PrideStaff is a leading staffing and recruiting firm dedicated to matching skilled professionals with premier local employers. We are currently recruiting on behalf of a reputable, established law practice in Walnut Creek that is seeking a reliable, client-focused Bilingual Front Office Receptionist. Position Overview In this role, you will serve as the primary ambassador for the firm, greeting clients, managing the front reception area, and routing incoming calls. Over time, you will receive training to take on preliminary client intake assessments - asking structured questions and supporting prospective Spanish-speaking clients with care, patience, and professional discretion.
Key Responsibilities
Front Desk & Administrative Support:
- Warmly welcome visiting clients, guests, opposing counsel, and couriers upon arrival.
- Operate a multi-line phone system: screen, prioritize, and direct incoming calls or take precise messages.
- Coordinate incoming/outgoing mail, faxes, parcel shipments, and legal messenger deliveries.
- Maintain a polished, organized reception area, client refreshment station, and conference rooms.
- Manage room scheduling for client consultations, depositions, and team meetings.
- Assist legal assistants and paralegals with scanning, file management, document prep, and basic clerical tasks.
Intake & Bilingual Services (Training Provided):
- On-the-job training to conduct initial intake calls with prospective Spanish speaking clients.
- Gather key facts, incident dates, and claim details using the firm's standard screening criteria.
- Log all caller details and notes accurately into the case management system.
- Provide fluent, real-time Spanish/English translation and interpretation for clients during calls and office visits.
Qualifications
- Bilingual Capability: Fluent in English and Spanish (verbal and written) is required.
- Experience: 1+ years of receptionist, administrative, or customer service experience (prior experience in a law office or professional services environment is a plus, but not required).
- Communication Skills: Professional phone presence, strong active listening, and a compassionate approach when speaking with clients facing stressful situations.
- Technical Proficiency: Experience with MS Office (Word, Outlook, Excel) and comfort learning database or CRM systems.
- Discretion: High standard of personal integrity and respect for client confidentiality.
- Work Style: Punctual, organized, and capable of prioritizing tasks in an active front-office environment. Join Us.
PrideStaff Company Overview PrideStaff is dedicated to helping you succeed! Our team of consultants provides valuable employment market insights and resources to support you on your career journey. We have assisted tens of thousands of individuals in finding exceptional career growth opportunities over the years. At PrideStaff, we prioritize building relationships and advocating for you with our network of employers nationwide. Our recruiters are committed to guiding you with career tools and resources. Equal Opportunity Employer. Compensation / Pay Rate (Up to): $23.00 - $25.00