We are hiring for an Operations & Dispatch Manager on behalf of our client, a fast-growing logistics, transportation, and courier solutions provider. This role provides an opportunity to direct daily fleet performance, optimize dispatch workflows, and lead frontline operational teams in a high-impact environment.
Location: Ashburn, VA Schedule: Mon-Fri, Standard Business Hours Compensation: $65,000K-$80,000K DOE
Responsibilities
- Direct daily logistics functions to ensure safe, cost-effective, and on-time service delivery aligned with client service level agreements (SLAs).
- Compile operational metrics, analyze daily reporting, and partner with executive leadership and cross-functional teams to support business expansion into new markets.
- Directly oversee the dispatch control room, utilizing Transportation Management Systems (TMS), Electronic Data Interchange (EDI), and direct communications to schedule, route, and track dedicated fleets and courier networks.
- Manage and mentor dispatchers and operational staff, establishing shift schedules, approving payroll timecards, managing overtime budgets, and conducting regular performance evaluations and coaching.
- Collaborate with recruitment teams to identify regional driver capacity, onboard newly contracted drivers, provide specialized training, and ensure full compliance with independent contractor standards and safety regulations.
- Act as the primary escalation point for client requests, routing discrepancies, and service issues, implementing rapid corrective actions to maintain optimal client satisfaction.
- Maintain on-call operational availability and provide hands-on contingency support when required to ensure zero service disruption. Qualifications and Key Skills
- 3–5 years of progressive operations experience within transportation, logistics, or courier services, including at least 2 years in a direct supervisory capacity over dispatch or fleet operations.
- Strong knowledge of route optimization, fleet utilization strategies, road transport safety regulations, and managing independent contractor (IC) courier models.
- Hands-on experience with modern Transportation Management Systems (TMS), dispatch software, EDI platforms, and Microsoft Office Suite (Word, Excel, Outlook).
- Associate degree (or higher) in Logistics, Supply Chain Management, Business Administration, or an equivalent combination of education and hands-on experience.
- Must hold and maintain an active, valid driver’s license and requires a standard pre-employment background and drug screening.
- Decisive problem-solving abilities, active listening skills, clear verbal and written communication, and the capacity to manage complex logistics workflows under tight deadlines.
Compensation / Pay Rate (Up to): $65,000.00 - $80,000.00 Per Year